| Agreements | Save offers | Probing Questions | rando (only 1,2,3) |
|---|---|---|---|
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$19.75
($5 + $11.12 + $2.52 + $1.11)
How much would the lease amount be for a customer that has a hub, 2 indoor cameras, 6 d/w sensors, and a smoke detector
|
Solar Panel
Always on bracket Chime extender remove and lower the bill Resell pro monitoring
What are valid save offers if a customer does not like the outdoor camera having to be recharged?
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What probing questions would you ask if the customer stated the bill was too high?
Did you agree on a different amount at the POS?
How much are you looking to spend monthly? |
m2m customers have purchased their equipment and are not locked into an agreement.
Lease customers have to sign a 36 month agreement in order to waive the cost of the equipment
What is the difference between m2m and lease customer?
|
|
Professional Monthly Monitoring
If this customer lowered his monthly bill by $5 without sending equipment back, where would you lower that?
|
Credits
return items for a lower bill lower bill without sending back items up to $5
What are valid save offers if a customer is out of work?
|
What are good probing questions if a customer wants to cancel bc the camera is disconnected
How often does the camera disconnect?
Has anything changed with your isp lately? Have you done a speed test? Do you have an extender? |
Answer: 24 months
IAN 1220211105: How many months is this customer’s current active agreement for?
|
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6 months
What are the different increments we can send an agreement?
|
resell system is portable
offer a credit during move Offer to add on or remove equipment if the customer living space size has changed
What are relevant same offers if a customer is moving
|
What are good probing questions if a customer states they do not want a DIY system?
How come?
Were you having issues setting it up? Are you a home owner or renter? |
8 d/w
hub 1 motion 4 smoke detector yard sign window stickers keypad outdoor camera
IAN 211468612 - what items are included on this customers upgrade?
|
|
$44.09
monthly monitoring -$19.99 camera storage fee - $6 lease - $18.10
This customer currently has a hub, 12 d/w sensors and a keypad. They have called in to add a camera to the lease, how much will their total monthly bill be?
|
resell the ease
extend the trial period if within 30 days offer an incentive offer tech support
What are good save offers if a customer does not want to a diy system?
|
What questions would you ask if the customer states that the sensor is not working
What do you mean its not working?
Do you have time to test it? When did you notice the sensor stopped working? |
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sign a 36 month at the rate of $14.99/ month
How would a m2m customer lower how much they are paying for monitoring and extend the one year warranty?
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UPGRADE!
educate the cell back up is just that, a back up and if they use the ethernet, they will have a strong connection to wifi
What would you offer if a customer wants to cancel because they have the s30 and no longer have cellular back up
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What are good probing questions if a customer would like to cancel and go with a different provider?
How come you decided to start looking at different providers?
Are they offering more equipment? What would you be paying monthly with them? (may I ask) |
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