| Agreements | Save offers | Probing Questions | rando (only 1,2,3) |
|---|---|---|---|
|
How much would the lease amount be for a customer that has a hub, 2 indoor cameras, 6 d/w sensors, and a smoke detector
$19.75
($5 + $11.12 + $2.52 + $1.11) |
What are valid save offers if a customer does not like the outdoor camera having to be recharged?
Solar Panel
Always on bracket Chime extender remove and lower the bill Resell pro monitoring |
What probing questions would you ask if the customer stated the bill was too high?
Did you agree on a different amount at the POS?
How much are you looking to spend monthly? |
What is the difference between m2m and lease customer?
m2m customers have purchased their equipment and are not locked into an agreement.
Lease customers have to sign a 36 month agreement in order to waive the cost of the equipment |
|
If this customer lowered his monthly bill by $5 without sending equipment back, where would you lower that?
Professional Monthly Monitoring
|
What are valid save offers if a customer is out of work?
Credits
return items for a lower bill lower bill without sending back items up to $5 |
What are good probing questions if a customer wants to cancel bc the camera is disconnected
How often does the camera disconnect?
Has anything changed with your isp lately? Have you done a speed test? Do you have an extender? |
IAN 1220211105: How many months is this customer’s current active agreement for?
Answer: 24 months
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What are the different increments we can send an agreement?
6 months
|
What are relevant same offers if a customer is moving
resell system is portable
offer a credit during move Offer to add on or remove equipment if the customer living space size has changed |
What are good probing questions if a customer states they do not want a DIY system?
How come?
Were you having issues setting it up? Are you a home owner or renter? |
IAN 211468612 - what items are included on this customers upgrade?
8 d/w
hub 1 motion 4 smoke detector yard sign window stickers keypad outdoor camera |
|
This customer currently has a hub, 12 d/w sensors and a keypad. They have called in to add a camera to the lease, how much will their total monthly bill be?
$44.09
monthly monitoring -$19.99 camera storage fee - $6 lease - $18.10 |
What are good save offers if a customer does not want to a diy system?
resell the ease
extend the trial period if within 30 days offer an incentive offer tech support |
What questions would you ask if the customer states that the sensor is not working
What do you mean its not working?
Do you have time to test it? When did you notice the sensor stopped working? |
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How would a m2m customer lower how much they are paying for monitoring and extend the one year warranty?
sign a 36 month at the rate of $14.99/ month
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What would you offer if a customer wants to cancel because they have the s30 and no longer have cellular back up
UPGRADE!
educate the cell back up is just that, a back up and if they use the ethernet, they will have a strong connection to wifi |
What are good probing questions if a customer would like to cancel and go with a different provider?
How come you decided to start looking at different providers?
Are they offering more equipment? What would you be paying monthly with them? (may I ask) |
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