Pricing/Financial Benefits/Rewards Experience Membership Specifics Only Bought for All-Star
100
What is "Value of Membership" - Role Play
"I pay thousands of dollars and it's no longer worth it to me"
100
What is "Rewards portal" - Role Play
"I came to the Stadium to get my Mexican Heritage jersey and they didn't give me one. What's the point of having a Membership if I don't get all the giveaways"
100
What is "Poor Service" - Role Play
"My sales rep sold me then ghosted me, then I was told I would receive a Service Rep and didn't hear from anyone in months"
100
What is "Seat Location" - Role Play
"I don't like where my seats are located"
100
What is "Only bought for All-Star" - Role Play
"I only bought the Membership to get guaranteed All-Star game access. Thanks but no thanks"
200
What is "Payment Plan" - Role Play
"Can I pay in full in March?"
200
What is "Postseason Access" - Role Play
"I'm a Quarter Season Member and was told World Series games were included with my Membership. Was I lied to?"
200
What is "Concession issues" - Role Play
"The concession employees have no idea what they're doing and I usually miss an entire inning for a beer"
200
What is "Too many games" - Role Play
"There are too many games in my Half Season plan and I can't make it to all of them"
200
What is "Sales Rep miscommunication" - Role Play
"The sales rep told me the All Star Game was included with purchase of my Membership"
300
What is "Affordability" - Role Play
"One of my ticket partners backed out and I can no longer afford the tickets alone"
300
What is "Marketplace redemptions" - Role Play
"I went to Membership HQ to pick up the Rewards item that I redeemed and they told me they didn't have it anymore and wouldn't give me my points back. What's the point of having Rewards if you're going to take them away?"
300
What is "Game Day Staff" - Role Play
"Someone was sitting in my seats and wouldn't move. I tried finding guest services or an usher and they were no where to be found"
300
What is "Membership Schedule" - Role Play
"I was sold on the Half Season Weekend Membership because I was told it would be games exclusively on the weekends but I had Tuesdays and Wednesdays!"
300
What is "All-Star seat location" - Role Play
"I've had the same seats for 30 years and got relocated for All-Star. It's unfortunate you treat long time Members this way"
400
What is "Increased Prices" - Role Play
"Dodgers Membership is too expensive and the pricing keeps increasing year over year"
400
What is "Early Entry" - Role Play
"I got to the Stadium early and was denied early entry at the gate. No one seems to know what's going on out there"
400
What is "Stadium Maintenance" - Role Play
"My cupholder has been broken since Opening Day and I've reported it to an usher and my service rep"
400
What is "Membership Type" - Role Play
"I was under the impression that my Quarter Season Bobblehead Membership would include all of the Bobbleheads throughout the season and I got maybe half"
400
What is "Didn't get what I was promised" - Role Play
"I purchased the Half Season Membership because I was told I could choose between the Home-Run Derby and the All-Star Game"
500
What is "Stubhub issues" - Role Play
"Using Stubhub is a scam. I'm losing money on the tickets and the fees are ridiculous"
500
What is "Member Experiences" - Role Play
"One of my friends who is also a Member told me they got to announce "ITFDB". As a Half Season Member, why am I unable to do this?"
500
What is "Parking Issues" - Role Play
"It took me 2 hours to get off the freeway and into the Stadium. On top of that, I was re-routed from my usual Lot G that I pay for to the other side of the parking lot"
500
What is "Stadium Club Access" - Role Play
"I used to be able to request guest passes for the Stadium Club for my party whenever I wanted. I've been a Member for over 40 years and I feel as though you keep taking benefits away from me"
500
What is "All-Star Pricing" - Role Play
"I purchased additional All-Star Game tickets through the Member pre-sale and saw they became available on the Dodgers site for half that price after the pre-sale took place. How is that a Member benefit?"






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