Pricing/Financial | Benefits/Rewards | Experience | Membership Specifics | Only Bought for All-Star |
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What is "Value of Membership" - Role Play
"I pay thousands of dollars and it's no longer worth it to me"
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What is "Rewards portal" - Role Play
"I came to the Stadium to get my Mexican Heritage jersey and they didn't give me one. What's the point of having a Membership if I don't get all the giveaways"
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What is "Poor Service" - Role Play
"My sales rep sold me then ghosted me, then I was told I would receive a Service Rep and didn't hear from anyone in months"
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What is "Seat Location" - Role Play
"I don't like where my seats are located"
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What is "Only bought for All-Star" - Role Play
"I only bought the Membership to get guaranteed All-Star game access. Thanks but no thanks"
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What is "Payment Plan" - Role Play
"Can I pay in full in March?"
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What is "Postseason Access" - Role Play
"I'm a Quarter Season Member and was told World Series games were included with my Membership. Was I lied to?"
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What is "Concession issues" - Role Play
"The concession employees have no idea what they're doing and I usually miss an entire inning for a beer"
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What is "Too many games" - Role Play
"There are too many games in my Half Season plan and I can't make it to all of them"
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What is "Sales Rep miscommunication" - Role Play
"The sales rep told me the All Star Game was included with purchase of my Membership"
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What is "Affordability" - Role Play
"One of my ticket partners backed out and I can no longer afford the tickets alone"
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What is "Marketplace redemptions" - Role Play
"I went to Membership HQ to pick up the Rewards item that I redeemed and they told me they didn't have it anymore and wouldn't give me my points back. What's the point of having Rewards if you're going to take them away?"
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What is "Game Day Staff" - Role Play
"Someone was sitting in my seats and wouldn't move. I tried finding guest services or an usher and they were no where to be found"
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What is "Membership Schedule" - Role Play
"I was sold on the Half Season Weekend Membership because I was told it would be games exclusively on the weekends but I had Tuesdays and Wednesdays!"
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What is "All-Star seat location" - Role Play
"I've had the same seats for 30 years and got relocated for All-Star. It's unfortunate you treat long time Members this way"
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What is "Increased Prices" - Role Play
"Dodgers Membership is too expensive and the pricing keeps increasing year over year"
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What is "Early Entry" - Role Play
"I got to the Stadium early and was denied early entry at the gate. No one seems to know what's going on out there"
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What is "Stadium Maintenance" - Role Play
"My cupholder has been broken since Opening Day and I've reported it to an usher and my service rep"
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What is "Membership Type" - Role Play
"I was under the impression that my Quarter Season Bobblehead Membership would include all of the Bobbleheads throughout the season and I got maybe half"
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What is "Didn't get what I was promised" - Role Play
"I purchased the Half Season Membership because I was told I could choose between the Home-Run Derby and the All-Star Game"
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What is "Stubhub issues" - Role Play
"Using Stubhub is a scam. I'm losing money on the tickets and the fees are ridiculous"
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What is "Member Experiences" - Role Play
"One of my friends who is also a Member told me they got to announce "ITFDB". As a Half Season Member, why am I unable to do this?"
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What is "Parking Issues" - Role Play
"It took me 2 hours to get off the freeway and into the Stadium. On top of that, I was re-routed from my usual Lot G that I pay for to the other side of the parking lot"
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What is "Stadium Club Access" - Role Play
"I used to be able to request guest passes for the Stadium Club for my party whenever I wanted. I've been a Member for over 40 years and I feel as though you keep taking benefits away from me"
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What is "All-Star Pricing" - Role Play
"I purchased additional All-Star Game tickets through the Member pre-sale and saw they became available on the Dodgers site for half that price after the pre-sale took place. How is that a Member benefit?"
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