| TAKE HOME 101 | 6 ECONOMIES | The Wash House | TRACKING YOUR PROGRESS | CUSTOMER SERVICE 101 |
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What is recommending?
This is how we get guests interested in take home
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What is The Wash House?
The economy that involves extra special shampoo/conditioning services.
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What is the brand that involves the use of Aromatherapy and Healing in the Wash House?
Tea Tree Brand
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What is average daily ticket?
# of Guests divided by $ spent per service
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What is a smile?
Your facial expression when greeting a guest
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What is the consultation?
This is the 1st step in gathering information
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What is The Tool Bar?
The economy where guests can test drive the Protool Express Ion Smooth +.
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What is the typical time that Wash House Treatments are given?
10-15 minutes
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# of Guests divided by bottles of product sold
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What is feedback?
Asking your guest "How did we do?"
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What is it a mess or a message?
This is the difference between a great looking station and a dirty, cluttered station.
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What is the Color Bar?
The economy that promotes new seasonal color trends and Ultimate Color Repair
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What is the atmosphere in a Wash House?
Low lighting, "water sounds", soothing music and candles
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what is "to keep score"?
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What is appreciation?
"Thank you for your business, please come back soon!"
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What is the professional website that has info on anything JPMS?
www.paulmitchellpro.com
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What is the Reception Area?
The economy that is great for promoting an impulse buy.
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What is the Wash House Menu?
A list of options available at the shampoo area
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What is giving a solution?
"We may not be able to do that, BUT we can do this..."
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What are the Brands of JPMS Take Home
Paul Mitchell, Tea Tree, Awapuhi Wild Ginger, Mitch and Tools
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What is Wash House, Tool Bar, Color Bar, Take Home, Stylist Area, and Reception Area/
Name the 6 Economies.
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What is a Wash House reparative treatment?
Awapuhi Wild Ginger Keratriplex Treatment
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What is Personal Responsibility
Being on time and exceeding expectations
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