What do I see | Cyber Breach | Report it | Respond | True or False |
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What is fraud
A customer providing wrong answers to security questions on the phone or at the counter
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What is a password
Repeatedly used and of poor quality, this can result in a cyber breach
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What is contact building security
Someone loitering or showing prolonged interest in our office towers
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What is the Financial Crimes Unit
A highly collaborative unit made up of cyber, fraud, physical security and crisis management experts
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What is True
When an incident has been resolved, our team will follow up with you to ensure the issue has been addressed
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What is piggybacking or tailgating
An unknown individual enters your workplace behind you without using an access card
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What is poor password hygiene
Passwords being displayed on desks or shared between employees
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What is information you should have on hand when reporting your incident
What you saw, when you saw it, where it occurred, details of the suspicious person, why you thought it was suspicious
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What is press the Windows key and the letter L or Ctrl+Alt+Del and select “Lock this Computer
If using a windows-based PC, you do this to quickly lock your computer before stepping away
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What is False
Reporting security incidents or suspicious behavior is not your responsibility as a BMO employee
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What is shoulder surfing
Watching what you do on your computer (either in person or with a recording device) by looking at a reflection or actual screen of your phone or computer
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What is a mobile device
Carried with you and not properly password protected can result in a cyber security breach
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What is where you report a suspicious email sent to your BMO account
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What is the FCU mandate
Keep BMO, our customers and employees safe
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What is True
An information security intake should be submitted if poor password hygiene persists
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What is recognize
As the bank's eyes and ears, you see suspicious activity around you
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What is phishing
A suspicious email
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What is talk to your manager
Step 1 of reporting customer information that has been openly exposed in the workplace
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What is how can I respond?
Knowing and practicing smart security behaviours, sharing best practices and participating in ongoing security training
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What is False
No additional security questions need to be asked if a customer provides incorrect answers on the phone or at the counter
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What is physical security
Damaged bank property, an unknown person piggybacking into your workspace or someone loitering outside our facilities are all examples of this type of threat
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What is follow BMO’s fraud process as outlined in Centralized 2nd level Authentication – MLB0016 and Resolution and Escalation Guide and engage your manager
Step two for reporting a customer acting suspicious
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