| Ah, Residents. | We didn't start the fire | It's the little things | Yikes | Random??? |
|---|---|---|---|---|
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50 feet!
How many feet from the building can someone smoke cigarettes?
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NO NO NO NO NOPE
Should you let someone into the building if they're knocking on the glass waving frantically at you and pleading
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Never promise residents anything. Refer them to the RD if necessary.
You're dealing with a situation and residents ask you if they're going to get in trouble because they're nervous. You want to calm them down, so you promise them that it's not a big deal, they're not in trouble. Was this the right move?
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Hookahs are now allowed, just unused and without coals. No coals may be present in the building at any moment.
During Fire Health and Safety checks, you find an unused hookah.
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Don't promise them anything. Ask if they feel safe, and what that means to them. Find out any relevant information and refer to RD on call.
A student who has an ongoing roommate conflict asks to be moved into a temporary room, and asks if they can do that. You know temporary rooms are an option. What do you say?
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Tell them to stop. Confiscate items if necessary. Write an IR and explain there are no games/disruptive sports to be had in the building.
Residents are bowling in the hallway.
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Either have the resident cut the wick or confiscate the item.
A candle is found unused with a wick. Is this ok?
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Refer them to file a report with UPD.
A resident storms into the office crying because their laundry has been stolen.
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NOPE. Get a resident who is relatively sober or able to dump it.
During a situation with underage use/possession of alcohol, a resident tells you they're unable to physically dispose of the alcohol and ask you to do it for them. Should you?
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Take pictures, document, and erase.
Inappropriate messages are written on a resident's white board, along with some images of genitalia.
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Document the situation and loop in your building RD know.
You find out that residents switched rooms without permission.
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Follow lockout protocol, because the student is not properly dressed.
It's 2pm and a resident is locked out, and has just gotten out of the shower.
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Take pictures, document the situation and let your RD know.
During FHS checks, the room you're in has a smoke alarm that's covered. What do you do?
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1.Contact UPD and RD on Call. 2.While waiting for UPD, ask students for their IDs to record names and banner numbers. NEVER touch or confiscate drugs or paraphernalia.
During a check in with a student, you find marijuana and paraphernalia on the table in plain view.
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Take pictures, document, let RD on call or building RD know.
You walk by the third floor and notice residents have decided to finger paint the walls.
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Refer them to UPD.
A resident enters the office crying because their roommate stole their credit card and wants you to go and confront the other resident and make them return the stolen items.
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It's time for them to take a stroll to card services.
It's 9am, and a resident is locked out appropriately dressed for the weather.
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Officially request their ID and educate resident on what that means. UPD for further assistance, followed by RD on call.
You're dealing with a situation and the resident refuses to give you their ID. What do you do?
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Get their ID to find out who they are, call UPD to get rescue squad to evaluate them, and notify RD on call.
An underage resident is throwing up in the bathroom due to alcohol.
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Call UPD. Then RD on Call. Do NOT let them in. Escort them out of the building. Do not confirm any information.
An officer who identifies themselves as ICE asks you to give them access to room 334, as they have a warrant.
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ESA animals are to be with their people, and are not approved to roam the building or go into other rooms for allergy and safety reasons. Document and write an IR and contact RD on call or building RD.
During duty rounds on the third floor, you visit a room and find there's an emotional support animal. You know the dog belongs to a resident on the second floor. The residents inform you the dog belongs to a person who stepped out to get food. What do you do?
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LED metal lamp is ok.
You walk into a room and find a tapestry, an extension cord, an ottoman, an LED metal light, incense, and a clip on lamp. Which one is OK to have?
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Verify the guest's identity, and see if they've signed in. Because the guest needs access to medicine, contact RD on Call or your RD. Then escort them out of the building or to the lobby to wait for their host. Have them sign in as a guest. Document the situation and write an IR.
A person comes to the RA office because they're locked out and need their insulin. It turns out that they're a guest, and the host is in class, but left their NP ID with the guest. Do you let them in? What do you do?
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Remove yourself from any danger. Call UPD. Maintain crowd control. Then contact RD on call (or building RD during the work day) Write an IR.
You hear loud banging from upstairs. While checking it out you and another RA on duty discover two residents in a physical altercation. One of them pulls out a knife.
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Wake them carefully without touching them. If non responsive, call UPD, then RD on Call. IF they are awake and sober, let them know they can't sleep in the lounge/figure out why they're sleeping there. If they're under the influence of something, call UPD for rescue squad to evaluate them. Document the situation.
A night host lets you know they found a resident who appears to be passed out in the lounge. It's 2AM.
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