This Resolution Required Code, or R Code, means the customer provided us the incorrect Account Number for their port in request.

This section in the LNP Validation Tool will tell us the current location of a number in our inventory – most importantly, this field tells us what Retail inventory a number is in, and if the number is in Wholesale or not.

What tool do you check immediately after receiving confirmation on a VZW reseller port?

True or False: A Port that has not confirmed yet and is in Resolution Required may have a SOA record that we need to review.

True or False: If a customer contacts the port center or is transferred to us for an LNP TNC on their account, and the process has not even started yet, we need to transfer this call back to Customer Care

This Resolution Required Code, or R Code, usually means that the number the customer is trying to port into Verizon is currently disconnected or not active with the OSP.

This status in the LNP Validation tool means that a number is currently pending on a switch order, a TNC, or a pending equipment order.

This is what color the LNP Validation Tool will reflect if a confirmed VZW Reseller port is FULLY complete.

This NPAC Status is what you would see in SOA for a port that has confirmed, but not fully completed and moved onto our SPID yet. The customer would be experiencing Mixed Service.

When a TNC has been processed in ACSS and is in the switch, but there is no Port Request that has been sent yet to ICP, it means the customer has not completed this.

This Resolution Required Code, or R Code, usually will tell us that the Number Transfer Pin provided by the customer is incorrect or does not match. It can also mean there is a fraud hold with the OSP that needs to clear.

This status in the LNP Validation Tool means that a number has been disconnected or changed, and is in a special reserve to the account it was disconnected or changed from. When a porting number is in this status in error, we contact Tier 2 for them to remove this status.

This field is especially important on a VZW Reseller because it indicates when the port will FULLY complete and disconnect with the OSP. We would never change this unless the customer advises they already have their equipment!

When handling a Failed SOA response, this option from the SOA screen is what we would click on to review more information about the error that we are experiencing.

When the Customer is unable to go through the IVR for Terms and Conditions, we have this process available through Find Orders>Port In Orders

This Resolution Required Code, or R Code, is vague and is open to interpretation of Trading Partners (i.e., can mean many things)

TRET in the number location in the validation tool tells us they are active with

Because we share the same SPID with VZW Resellers, we will see their ports in ICP along with ours. This sleepy combination of letters listed in the New SP / Old SP Columns can help us determine who’s port we are looking at.

This OST includes all of the SOA and NPAC failure messages that we can see in Tier 1, including next steps for resolution.

This OST Includes everything we need to know about TNCs, including common errors, how-to processes, and even the disclosures we can provide for manual consent.

This code can mean a few things-MDN Not Found: Indicates various possible situations:

The port request was sent to an incorrect Service Provider Identification (SPID).
The MDN was entered incorrectly in the port request.
There is OSP backend system difficulty.

PV203 MDN NOT FOUND IN VERIZON OR INDUSTRY TNI DATABASE means we need to offer the customer this

This carrier we do not process ports for- we process migrations

If a SOA record exists for a Verizon reseller port- who do we need to contact

If the port status is in NS- that means what