| Sales | Showpass | Marketing & Customer Relations | Our Mission | FAQs |
|---|---|---|---|---|
|
Tickets are nonrefundable, except for emergency cases.
What is our refund policy?
|
Faculty/Staff, BJU Student, BJA HS Student, Alumni Member
Which ticket types are password protected?
|
Calendar on BJU's website and the Fine Arts Brochure.
Where can guests find information about fine arts events?
|
To provide our patrons with the best possible experience while representing Christ and the university.
What is our mission?
|
Use the Sr. Citizen ticket type.
How do I get a senior discount?
|
|
$45 - Zone A
$40 - Zone B $36 - Zone C
What are the three price options for General Public patrons?
|
Students can secure a ticket for themselves and another student on the same order. They must provide the names and emails for all student tickets.
What change has been made for student tickets and how do we monitor it?
|
"I don't know."
"Let me check on that."
What should you never say to a customer? And what should you say instead?
|
They enrich and expand our artistic and cultural experiences.
Why are Artist Series valuable?
|
Yes; 6 years old.
Do you have an age limit for attendees?
|
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Returning schools, co-ops, and independent families.
Who should pay for tickets to educational performances?
|
Issuing a promo code that covers a set number of tickets per user.
How do we handle departments wanting vouchers?
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Personable connection.
Fixing transaction errors.
What are two reasons we wear our name tags?
|
Initiative
Which pillar calls for us to take action and be the most helpful person in the room?
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20% less than purchasing all events individually.
How much of a discount is the season package?
|
|
@F/S22-23
What is the Faculty/Staff password?
|
Select "Package B" and choose the right zones for each performance.
How do we sell a package for guests who want to sit in multiple zones?
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1. Asking if they're interested in other events.
2. Showing them Showpass's event pages. 3. Directing them to the Fine Arts Brochure.
What are two ways to engage in face-to-face marketing?
|
Hospitality.
We serve as the public face of the university and are a representative of Jesus.
What is our mission's foundational pillar? Why?
|
Only offer it if asked for. Print the ticket, put in envelope. Place the envelope in the appropriate will call drawer.
How do we handle will call?
|
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2.4% for credit cards
2% + $1 for Showpass
What are our fees?
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Void previous transaction; run another sale and comp that ticket.
How do we exchange tickets?
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Either to our email, [email protected] or to Kayley and Nathan in the back.
Where should you direct upset customers?
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Professionalism.
Cleanliness, punctuality, and eating in the back of the office all relate to which of our pillars?
|
Jason Max Ferdinand
Homecoming Concert Richard III Voctave Canadian Brass Beauty and the Beast Living Gallery
What are the seven Artist Series this year?
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