| ServiceNow | Vendor Service | Parts | Direct/Indirect | Category Management |
|---|---|---|---|---|
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What is the hours of operations for Supply Chain?
8am-8pm EST. Monday - Friday. The voicemail box is monitored after hours.
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What is the name of the document a vendor must provide when providing either on or off site service?
FSR - field service report
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What is a type of WOT that does not have after hours parts requests available?
disposition, preventative maintenance, CE Cyber, or Service Request
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What is a direct order?
anything that is attached to, installed on, provided to, or consumed by equipment.
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What is the goal of category management?
To consolidate, standardize, and optimize the supply base. Also, to develop national partnerships vs local shops.
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What is the phrase you can type in the filter navigator to bring up the page to create a ServiceNow ticket in RSQ?
Report An Issue or Self Service Report an Issue
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What is the average time frame to get a new vendor added to the system?
Up to 2 weeks, depending on vendor responsiveness
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Who is the preferred shipping supplier for TRIMEDX?
FedEx
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What is an indirect order?
Anything NOT put on or consumed by equipment?
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What was the 2019 cost savings from using strategic sourcing?
$9.5M
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What is a supply chain data request for?
canceling requests, updating information, canceling/updating RMAs
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What is the number of active vendors in the system?
1900 Active Vendors, and 18000 Active Vendor Service Lines across all categories.
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What is the cost difference between an 8am and 10:30am delivery?
an average of between $100 and $150
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What is an example of something ordered indirect by a RASS in COUPA?
furniture, office supplies, shop supplies, and general tools and tool kits for new techs (orderable from grainger)
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What are the 4 Strategic Sourcing Teams?
Imaging, Surgery/Perioperative, Lab/Biomed, and Indirect
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What is an order inquiry ticket for?
for asking questions regarding your order (tracking, backorders, etc.)
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What is the average monthly number of Vendor Service PO's created?
Around 12,000
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What is the only time you should use express shipping?
In an emergency. Otherwise, use LTL ground.
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What is an example of something ordered direct by a tech in RSQ?
equipment specific tools <$2500, test equipment <$2500, calibration gases, any part needed to fix equipment, any time an item's quality could be questioned during a patient incident.
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What is the category that batteries fall into?
Lab/Biomed
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What is a missing service vendor add ticket for?
to tye vendors to pieces of equipment in order to place a Service PO
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What is an example of acceptable FSR documentation?
packing slips, service reports, exchange slips, etc.
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What is the average number of new parts added to the catalog per day?
120 new parts added per day
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What is an example of a capital request ordered in ServiceNow by technicians?
Tools >$2500, test equipment >$2500, or whole pieces of equipment (as opposed to parts) that cost more than $2500.
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What is the category that MRO Parts fall into?
Indirect
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