| Weekly Services Metrics 1 | Random Weekly Metrics | Weekly Consumable Metrics 1 | Monthly Metrics 1 | Monthly Metrics 2 |
|---|---|---|---|---|
|
AP holds defect rate
What is the most failed services metric?
|
PO approvals!
What weekly metric are both POAs responsible for?
|
8:29a
What is the count submission deadline?
|
POM/POL
Who are the senior based SLI questions directed toward in NI?
|
Tier 3s only
Who is required to have a Thrive based 1:1s?
|
|
80%
What is the minimum passing score for the Janitorial Audit?
|
Food vending, janitorial, NIR safety audit, reusables
List all of the weekly audits
|
10%
What is the maximum weekly DOH OOR to pass the metric?
|
Mid-Month
When do associate SLI questions begin each month?
|
10.23%
What is the highest SLI score a POA can have before an SLI Intake is required?
|
|
80%
What percentage of AP Holds must be resolved each week for a passing score?
|
DOH, dwelling trailers, count submission, NIRLE, PO approvals!
What weekly metrics are the consumable POA's responsibility? (list all!!!)
|
Weekly total OB units divided by NIRLE rate = hours available
How is NIRLE calculated?
|
3/quarter, minimum $1000
What is the minimum quarterly cost saving expectation?
|
Any engagement: birthday roundtable, 1:1, conversation, gemba, etc.
What constitutes an engagement toward the engagement metric?
|
|
PO approvals, food vending audit, janitorial audit, NIR safety audit, AP holds resolution, holds defect rate
What weekly metrics are the services POA's responsibility? (list all!!!)
|
02:59am EST Sunday (11:59pm PST Saturday)
When must all audits be complete to pass for the week?
|
Dwelling Amazon-Owned Trailers > 72 hours in any of the 3 highlighted buckets (Consumables, Storage, or Wood Pallet/Trash/Recycling) in CAMP
What defines a dwelling trailer?
|
Post OR pick 1 idle asset/month
What constitutes passing for the idle assets metric?
|
10th of each month
What are the deadlines for the Safety Occurrence A3s?
|
|
4.5%
How is the AP Holds Defect Rate calculated?
|
Danielle - pop quiz!
How is the AP holds defect rate calculated?
|
Standard min/max: 1-20 DOH
Calculated based off Delphi usage rates and what number of items fall in the range above. i.e. 40 items total, 2 at 0.7 DOH and 1 at 35 DOH, = 3/40 OOR = 7.5% DOH OOR
How is DOH OOR calculated, and what are the standard mins/maxes?
|
Total overdue KNETs assigned divided by all T1-T3 assigned active KNETs
How is the KNET pass rate calculated at the POA level?
|
Task Management!
What is the most failed monthly metric?
|
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