This person is a vet in the company and is known for their famous, delicious dip.

This is the number of days past due to route a collections call (not making a payment).

At this number of days before maturity, calls are transferred to Remarketing.

This is the acronym used for customer verification.

This person was a former field goal kicker in College.

This person loves to wear animal-print.

This person will handle executive brand remarketing accounts.

This is the total amount of fees to complete a TOE.

This person was a former Porsche RSM and has two daughters that keep him busy.

If a settlement offer is less than the payoff, the account should be placed in this queue.

60 days prior to maturity, this company begins to contact customers

This document allows customers to register their leased vehicles on behalf of PFS.

These two people enjoy each other’s company so much that they both came to Porsche from Mercedes-Benz.

This letter is sent at 30 days past due as a notice of default.

These are the maximum number of months PFS can do an extension without an order.

This is the maximum number of days a due date can be pushed forward.

This person keeps peanuts and pretzels stocked at their desk.

This is one of 4 third party vendors who handles charged-off accounts.

When an account has remaining payments and the customer wants to “pull ahead.”

This is the maximum payment amount that can be made at one time using Fiserv Biller.