Nature Of Personal Selling | Steps of the Personal Selling Process | Managing the Sales Force | Consumer Sales Promotion Methods | Trade Sales Promotion Methods |
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Personal Selling
What gives marketers the greatest freedom to adjust a message to satisfy customers’ information needs?
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Approach
What is the manner in which a salesperson contacts a potential customer - is a critical step in the sales process.
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Establishing Sales Force, Determining Sales Force Size, Recruiting and Selecting Salespeople, Training Sales Personnel, Compensating Salespeople, Motivating Salespeople
What are some of the eight major decisions in sales management?Establishing Sales Force, Determining Sales Force Size, Recruiting and Selecting Salespeople, Training Sales Personnel, Compensating Salespeople, Motivating Salespeople,
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Coupons
What is it reduces a product’s price and aim to prompt customers to try new or established products, increase sales volume quickly, attract repeat purchasers, or introduce new package sizes or features?
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Trade Slaes Promotion Methods
What is it attempts to persuade wholesalers and retailers to carry a producer’s products and market them more aggressively?
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Prospecting
What is developing a database of potential customers
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Closing
What is the stage in the personal selling process when the salesperson asks the prospect to buy the product.
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Motivating Salespeople
"Nature of the jobs, job security, and pay" are considered to be the most important factors of what?
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Cents-off Offers
What is buyers pay a certain amount less than the regular price shown on the label or package?
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Premium Money " Push Money"
What is the additional compensation offered by the manufacturer to salespeople as an incentive to push a line of goods?
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Preapproach
What is the analyzation of information about each prospects needs, brand and personal characteristics?
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Following Up
What is contacting the customer to see how the product has been and to answer any questions
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Recruit
To create and maintain an effective sales force, sales managers must _____ the right type of salespeople.
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Money Refunds
What is consumers submit proof of purchase and are mailed a specific amount of money?
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Sales Contest
What is designed to motivate distributors, retailers, and sales personnel by recognizing outstanding achievements?
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Names
Salespeople seek ____ of prospects from company sales records, trade shows, commercial databases, newspaper announcements, trade association directories, and other sources.
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Overcoming Obligations
What is anticipating and countering them before the prospect raises them?
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Sales Force Size
What is "it influences the company’s ability to generate sales and profits?"
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Rebates
What is the consumer is sent a specified amount of money for making a single product purchase?
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Cooperative Advertising
What is an arrangement in which a manufacturer agrees to pay a certain amount of a retailer’s media costs for advertising the manufacturer’s products?
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Referrals Recommendations
Most salespeople prefer to use _________ from current customers to find prospects.
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Prospecting
What is the development of a database of potential customers?
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Controlling and Evaluating Sales Force
What is " performancing properly, sales management needs information?"
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Loyalty or Shopper
What is organizations such as supermarkets often provide users with _________ cards that allow them to track customer purchases while providing periodic discounts to shoppers for continued purchases?
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Dealer Listings
What are advertisements promoting a product and identifying participating retailers that sell the product?
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