Personal Banker Jeopardy 1 Jeopardy Template

Client Service Excellence	CIF Building	Personal/ Fiduciary Accounts	Business Accounts	PB Systems
100 Smile, Stand, Shake, Greet, Name, Name, Thank What does SGNNT stand for?	100 Inquiry ID code What is the secret word, phrase, or sequence of characters, numbers and/or symbols chosen by the client for the purpose of identifying them in person or over the phone called?	100 Letters of administration and death certificate Which TWO documents are required for an estate account?	100 No legal documents are required Which legal document(s) is/are required to open a Sole Proprietorship account?	100 True True or False: Verafin is required for both personal consumers and businesses.
200 Brand promise "More than your bank. Your banker." is Capital City Bank's________.	200 Notice of action taken form What must be sent to the client when an application is denied in ChexSystems?	200 Reg E The benefit of a client opting into __________ is that they are able to overdraw their account using their debit card in case of emergency.	200 Four An addendum is required when more than __________ signers are added to an account.	200 Centrix What program is used to enter/submit a debit card dispute?
300 Associates Call Me Direct serves our __________.	300 True True or False: A driver's license or passport can be used as a PRIMARY form of ID.	300 Student checking account This type of account must be opened as a joint ownership account with an adult parent, relative, or guardian. Both the minor and the adult must meet Client Identification Program (CIP) requirements ChexSystems inquiry must return a positive rating and minor must be between the ages of 15-17.	300 Articles of Organization Which legal document(s) is/are required to open a Limited Liability account?	300 Bank online password resets and unlocking accounts Select the functions that Q2 Central provides.
400 Banker standards Connect with clients, discover needs, respond professionally, and build relationships are the Capital City Bank _____________.	400 False True or False: A Social Security Card does not need to be viewed in order to be used as a form of Identification.	400 The representative payee Who has access to the funds in a representative payee account?	400 Affidavit A(n) ______________ is required when making revisions to a business account.	400 True True or False: A ChexSystems report is used to determine whether a potential client is eligible to open an account with the bank.
500 Clients Bank direct serves our ___________.	500 NP - Natural Person or FP - Foreign Person When building the CIF for a consumer, what are the only two options for exclusion reasons?	500 $35.00 What is the fee for a stop payment?	500 False True or False: Merchant Services offers structured solutions that help you simplify and streamline four critical business functions: Collections, Disbursements, Investments and Information Reporting, plus value-added solutions that help guard against fraud.	500 True True or False: The Verafin questionnaire needs to be updated whenever a client is making changes to their signature card.

Personal Banker Jeopardy

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