| Client Service Excellence | Product Knowledge | Personal Accounts | Business & Fiduciary Accounts | PB Systems |
|---|---|---|---|---|
|
Smile, Greet, Name, Name, Thank
What does SGNNT stand for?
|
Merchant Services
Which product or service allows businesses to accept different forms of payments in store, online and virtually everywhere with same day or next day availability?
|
True
True or False: The Verafin questionnaire needs to be updated whenever a client is making changes to their account.
|
No legal documents are required
Which legal document is required to open a sole proprietorship account?
|
Centrix
What system is used to enter a debit card dispute?
|
|
Service Pyramid
Advice, relationship, responsiveness, and accuracy are the tiers of the _________ ___________?
|
Carefree Checking
Identity theft protection, no minimum balance, and credit file monitoring are benefits of which account?
|
Notice of Action Taken Form
What must be given to the client when an application is denied in Chexsystems?
|
Affidavit
A _______ is required when making changes to a business account.
|
True
True or False: Verafin helps the bank combat financial crimes for BSA/AML compliance and identifies high risk clients based on how they plan to bank with us.
|
|
Clients
At Capital City Bank we call our customers __________.
|
$1,000.00
What is the minimum deposit for a CD/IRA?
|
Inquiry ID Code
What is the secret word or phrase chosen by the client for the purpose of identifyng them in person or over the phone?
|
Articles of Organization
What legal document is required to open a limited liability account?
|
Bank Online Password Resets and Unlocking Accounts
What are the two functions Q2 provides?
|
|
Banker Standards
Connect with clients, respond professionally, discover needs, and build relationships are the ___________ ____________.
|
$35.00
What is the fee for a stop payment?
|
Reg E
The benefit of a client opting into ________ is that they are able to overdraw their account in case of emergency.
|
Letters of Administration and Death Certificate
Which legal documents are required to open an estate account?
|
2 PM
What is the official cutoff time for wires?
|
|
"More than your bank. Your banker."
What is our brand promise?
|
Student Checking
This account can be opened for a minor between the ages of 15-17 with joint ownership by a parent or guardian.
|
NP (Natural Person) or FP (Foreign Person)
When building a personal CIF what are the only two options for exclusion reason?
|
The Representative Payee
Who has access to the funds in a representative payee account?
|
Associates
Call Me Direct serves our ___________.
|
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