| How updated are you? | Disposition is Life | Baked Macro-ni | Process over - Flow |
|---|---|---|---|
|
NO
https://causebox.slack.com/archives/GFP49JPC1/p1645220643766129
We are allowed to use jargons when responding to the members
Yes Or No. |
Status Display Issue
"-Member is seeing incorrect status next to subscription on my account page
|
Subscription::Self-Upgrade Directions for Annual to Alltrue+”
Annual Member asking how to upgrade to an Alltrue+ Membership
|
False
Regarding the 5 Nesting bowls,
if the member received 3 damaged bowls, we will only replace the damaged ones |
|
Carly
Who is our Head of Artisan Production & Development
|
Choice+::Accidental Order Cancellation
when members write in confused about making a Choice+ order/did not mean to, but accidentally did so during customization
|
Shipping::Delivered but Missing (over 72 hours)
This macro should be used if the customer is contacting us and the delivery date shows as OVER 72 hours.
|
Intentional Hold Tracker
What is the name of the tracker that we should utilize whenever you are processing Intentional Hold when answering tickets.
|
|
February 22nd, at 11:55pm PDT
When did the Spring Season Begun
Date and time |
Market::Frozen Cart
During the Market opening, the cart wont add any additional items, is not working
|
Add-On Market::Increased Shipping and Handling Cost for Canadian Market Purchases
Canadian Member asking about shipping fees for market orders
|
CBL2
where should we escalate If a member wants to remove the premium magazine or the eco upgrade on her sub
|
|
CS BOX ORDER # CREATED
(if applicable)
When we are manually creating the box in CRAFT as it is not in SS yet, what should we include in column L |
Fulfillment Issue::Tracking Never Showed Movement
An order in SS shows as 'shipped' but never showed movement via tracking and it has either been OVER 7 days OR CBL2 confirms shipment as lost
|
Add-On Market::Eligibility
Lets customer know they must have an active subscription and be logged into their account in order to shop the Market.
|
Add order as REMOVE in A2S → create NEW order in Craft → once pulled into SS, check the ‘This is a gift’ box and add a gift note to the ‘Gift Message’ field (“To/From” only)
updated process for Gift Notes:
|
|
Seasonal” Members and “Seasonal” Subscriptions
Quarterly Members and Subscriptions will now be referred to as
|
Subscription::What Products Are Included in the Box?
When members write in asking what items will be included in their seasonal box/welcome box/intro box etc.
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Authorization Charge Explanation
Member concerned about $1.00 authorization charge after new payment method is added
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Escalate to TUL2 to log into member’s account and change choice selections directly from account (do NOT automatically add to A2S)
ONLY ADD CUSTOMIZATIONS TO A2S IF: we are no longer able to access Box Customization in their account and it is showing as CLOSED, as that means that their order is being actively created in Craft by Ops team — until you receive an update that the pull is complete and all Annual Orders are in SS, please following the above guidelines.
Annual customization requests: (during order pull)
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