| Services | MISC | Services Part 2 | Floral Policy | Basics |
|---|---|---|---|---|
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Who are we Serving today?
What is the first question you ask the Funeral Home?
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Staff
Who gets the van for the team & who puts it away?
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Eli via radio
Who do you need to contact if a service is delayed?
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Nov 1 - Apr 15
When are artificial flowers allowed on the graves
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That "No Veteran Ever Dies"
What does the Veterans Legacy Memorial help to ensure?
|
|
By checking the packets 1st thing in the am & correcting errors prior to the service
How do you ensure information handed to the family is correct?
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"Say the person's name" Do you copy?
Do NOT just start talking to the person, wait for them to respond.
What is the proper way to contact someone via the radio
|
The Scheduler or Lead
Who do you contact if a service is postponed/canceled?
|
Dec 1 - Jan 20
When are Holiday Wreaths/Grave Blankets allowed on the graves
|
Dawn to dusk or sunrise to sunset everyday of the year
What are the visiting hours & days of the cemetery?
|
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Stop, Analyze, Question, and call supervisor or Lead if needed
What do you do if you arrive at a service and the name does not match the permit.
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Call 911 from your cell phone and make an announcement on the radio "Medical Emergency at Shelter #, Medical Emergency at Shelter #, I am on the phone with 911."
What do you do if there is a medical emergency at the shelter?
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Get out of the car and park vehicles.
What is one of the first things you should do after parking YOUR car at the shelter?
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Their phone number & website
How much info do we give out regarding Wreaths Across America
|
Pre-Need Form
VA 40-10007
What form should you give someone who asks if they are eligible for burial at OWRNC?
|
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Name change document (court records), Passport, Social Security Card, Driver's License, VIS/VBMS
Name 3 documents you can use to change or add to a name
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Confirm they are not a veteran.
What do you confirm with a (non-veteran) widow at the PIC?
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Name(s), DOB, DOD, Military Info, & confirm you have the correct form.
What are 3 things you need to confirm on the Headstone/Niche Cover paperwork when checking your packet?
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Balloons, glass items, statues, permanent plantings, battery or solar-powered items, breakable objects, potted plants
Name 4 items not authorized on a grave
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Veteran's Crisis Line, VA Police, local police, 988
Who can people call if they are in crisis or suicidal?
|
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Confirm the permit is correct
Contact the office via Teams & request new tags Hand correct the Headstone/Niche Cover Forms
What do you need to do if you arrive at a service and the DOD is incorrect?
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Lithochrome fades naturally over time. We do not reorder headstones/niche covers for fading issues.
What do we tell people who are asking about Lithochrome?
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FULL name & DOD must match
What do you check on the packet from the Permit?
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Fresh cut flowers
What is always welcome on the graves?
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Integrity, Commitment, Advocacy, Respect, and Excellence
What does I-CARE stand for?
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