Leasing Etiquette Move-outs and Move-ins Operations Greystar
100
What is a Lease
This document is legally binding between landlord and tenant
100
What is "ALWAYS TRUE"
True or False: It is proper etiquette to always stand up from your desk to greet a prospect/resident
100
What is
Proof of income
Renters insurance policy
Electric account number
Gas account number
Move in letter
Water/sewer certificate
Certified Payment
These are required before a resident is granted keys
100
What is "false"
True or False: Unit 203 (a 2b2) calls for after hours and reports that there Toilet isn't working. This is an emergency
100
What is "Senior Director of Real Estate"
Who is "Stephen Giambrone"
200
What is "True"
True or False " A quote locks in the Rental rate for 48 hours."
200
What is "talk with a smile"
What is the number one rule to remember when talking on the phone
200
What is ACH & Bank Checks
These are acceptable forms of Move in Payment
200
What is "Gas"
This utility is needed to use Hot Water, Stove, and Heat
200
What is "Owned Investment Asset"
What name replaced G.I.G
300
What is "Checkpoint ID"
This action must be completed before touring ANYONE
300
What is a " Phone call & email"
What are the two forms for a first initial contact that is required
300
What is a Forwarding Address
This is required for Security Deposit refunds
300
What is "False"
True or False: We are required to collect paystubs and or any proof of income
300
Who is "Bob Faith"
This person founded Greystar in 1993
400
What is "True"
True or False: Not showing the fitness center is a violation of Fair Housing
400
What is "No Problem"
What is a phrase used to solving an issue that is negatively looked down upon
400
What is Move out Inspection
This task should be completed by Maintenance prior to vacating
400
What are - "60 day written notice, Lease break fee, repayment of any concessions"
These requirements must be met in order to break your lease
400
Where is "Charleston, SC"
Greystar is home to many buildings. This city and state houses it's Corporate office
500
What is the "First Months Rent Deposit"
This Deposit is required to complete an Application
500
What is " explain the resident has ben heard, empathize & offer a solution"
When a disgruntle resident comes down to yell at you in the office, what are the three steps you should take
500
What is ButterflyMX to gain access to building & leave unit unlocked
What process could you use for After Hour Move ins
500
What are the : "Verifier form, reasonable accommodations form, incident report"
What documents are required for ESA's
500
What is "twelve"
How many owned assets does Greystar have in the MA portfolio






Owned Asset Jeopardy

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