Chapter 7: Socialization and Sensemaking Chapter 8: Decision-Making Chapter 9: Conflict Management Chapter 10: Organizational Change Chapter 11
100
Four
How many phases of socialization are there?
100
Groupthink
This is the phenomenon where group cohesion keeps individuals for speaking up against group ideas.
100
Conflict
This is the interaction of interdependent parties who perceive incompatibility.
100
Crisis
Unplanned change is also known as what?
100
Social Support
The two types of coping include individual and what?
200
Organizing
"The resolving of equivocality in an enacted environment by means of interlocked behaviors embedded in conditionally related processes" is Weick's Theory of what?
200
Functional Theory
This is the theory that attempts to explain group decision making.
200
Negotiation
The integrative, win-win approach to managing conflict.
200
Transformational Leadership
This is considered the most effective type of leadership.
200
Bounded Emotionality
This term argues that emotion is at the center of our experiences and what is constrained.
300
Individualization
Assimilation is a two-way process that consists of socialization and ________________.
300
Intuitively
Instead of making decisions normatively, how do we really make decisions generally as individuals?
300
Conflict Styles
These are based on the balance between concern for self and others in conflict.
300
Trait Theories
These theories of leadership is outdated because not all leaders have the same characteristics.
300
Emotional Labor
Flight attendants have high levels of what in their jobs?
400
Cultural
The information you learn during socialization includes role-related and ___________ information.
400
Affective Model
This model of Participation in Decision Making (PDM) is influenced by the human relations model.
400
Manifest
This is the phase of conflict when parties finally act.
400
Similar situations need the same type of leaders.
What do contingency theories argue?
400
Emotional Rules
These are the expectations for emotional display in the workplace.
500
Assembly Rules
Related to sensemaking, these are the "recipes" and procedures for how to function in an organization.
500
Organizational Constraints
There are two constraints involved in bounded rationality. They include cognitive biases and what?
500
Interpersonal
Intergroup
Interorganizational
These are the three levels of conflict.
500
Management Support
Resistance to Change
Level of Uncertainty
Name one of the conditions that will impact how change is accepted by an organization.
500
Instrumental Support
What is it called when a co-worker offers to take some of a colleague's workload to help them cope with burnout?






Org Comm - Exam 2 Review

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