Chapter 7: Socialization and Sensemaking | Chapter 8: Decision-Making | Chapter 9: Conflict Management | Chapter 10: Organizational Change | Chapter 11 |
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Four
How many phases of socialization are there?
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Groupthink
This is the phenomenon where group cohesion keeps individuals for speaking up against group ideas.
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Conflict
This is the interaction of interdependent parties who perceive incompatibility.
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Crisis
Unplanned change is also known as what?
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Social Support
The two types of coping include individual and what?
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Organizing
"The resolving of equivocality in an enacted environment by means of interlocked behaviors embedded in conditionally related processes" is Weick's Theory of what?
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Functional Theory
This is the theory that attempts to explain group decision making.
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Negotiation
The integrative, win-win approach to managing conflict.
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Transformational Leadership
This is considered the most effective type of leadership.
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Bounded Emotionality
This term argues that emotion is at the center of our experiences and what is constrained.
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Individualization
Assimilation is a two-way process that consists of socialization and ________________.
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Intuitively
Instead of making decisions normatively, how do we really make decisions generally as individuals?
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Conflict Styles
These are based on the balance between concern for self and others in conflict.
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Trait Theories
These theories of leadership is outdated because not all leaders have the same characteristics.
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Emotional Labor
Flight attendants have high levels of what in their jobs?
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Cultural
The information you learn during socialization includes role-related and ___________ information.
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Affective Model
This model of Participation in Decision Making (PDM) is influenced by the human relations model.
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Manifest
This is the phase of conflict when parties finally act.
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Similar situations need the same type of leaders.
What do contingency theories argue?
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Emotional Rules
These are the expectations for emotional display in the workplace.
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Assembly Rules
Related to sensemaking, these are the "recipes" and procedures for how to function in an organization.
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Organizational Constraints
There are two constraints involved in bounded rationality. They include cognitive biases and what?
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Interpersonal
Intergroup Interorganizational
These are the three levels of conflict.
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Management Support
Resistance to Change Level of Uncertainty
Name one of the conditions that will impact how change is accepted by an organization.
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Instrumental Support
What is it called when a co-worker offers to take some of a colleague's workload to help them cope with burnout?
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