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TMP Multi-Device Verizon Protect Tech Coach TMP Device Protection
100
What is 9 Claims in 12 Months
3 Registered lines share ____ claims in ______ months.
100
What is, Security and Privacy, Wi-Fi security and protection, Identity theft monitoring, Identification of unknown phone numbers, personalized support from tech coach.
VZ Protect also protect your personal data and helps manager your calls with these features
100
What is unlimited support
How often can a customer contact Tech Coach with issues?
100
What are, Total Mobile Protection, Total Mobile Protection Multi-Device, Total Mobile Protection Multi-Device for Business
The 3 Total Mobile Protection options
100
What is 90 Days
All Claims must be filed within ______ days of the incident.
200
What is fewer than 3 or more than 10 lines
TMP MD is removed from accounts that have fewer than ____ or more than _____ lines with eligible devices.
200
What is $50
Verizon Protect Multi-Device costs how much per month?
200
What is no
Does Tech coach support My Verizon Troubleshooting
200
What is False, Tech coach IS included with TMP
T/F - Tech coach is not included with TMP
200
What is Verizon Protect
As of 10/29/2020 this became available for New York Customers
300
What is Wireless Phone Protection (WPP), Extended Warranty (EW) and Tech Coach
TMP MD is account-based coverage that is a combination of:
300
What is $17 a month (tier 1) and $14 a month (tier 2)
Verizon Protect (Single Device) costs how much for Smartphone Tier 1 and Smartphone Tier 2
300
What is Apps, Bluetooth Devices, Computers, Printers, Routers, TVs, Cloud Services, and WiFi
Tech coach can help with the following things
300
What is $15 a month for smartphones (Tier 1) and watches. $12 a month for smartphones (Tier 2), basic phones and tablets
Total Mobile Protection costs for a single line
300
What is your back up plan should something happen to your device such as loss, theft, or post warranty defect? the full replacement for your device would be $xxxx.xx (example)
Overcome this objection - "I think the case I am buying is enough protection for my device"
400
What is until that line is no longer on the account
Once a claim is filed that line is registered and remains registered on the line for how long
400
What is, Same-day device replacement, Unlimited fast cracked screen repair, Battery replacement, Tech Coach
What are four benefits that is covered for your device while enrolled with Verizon Protect?
400
What is $9 per month, per device. (Unless enrolled in VPMD, TMPMD, TMP - its included) New York Customers is $4 or $5 a month depending on the type of device.
The cost of Tech Coach
400
What is $45 a month for 3 lines on your account. More than 3 lines Additional Coverage for up to 7 more lines at $11 a month per line
Total Mobile Protection Multi Device costs
400
What is TEC or EW
Customers with a Florida Billing Address are not eligible for these options
500
What is True
T/F - If TMP MD is active on an account, no single line device protection feature can be added to individual lines.
500
What is 7 and $11
Once all 3 coverage slots are filled, customers can add Additional Covers for up to ______ additional lines for $_____ month per line.
500
What is 8AM - 10PM Local time (Tech Coach App available virtually 24/7)
Tech Coach is available via *611 Mon - Sun, during these times
500
What is 3 claims in a 12 month period
You can file ______ insurance claims in a ______ month period
500
What is Fully Functioning, Without Damage (including cracked screens), Free of defects, Activated for more than 30 days. (if within 30 days of an eligible transaction, the customer is eligible to enroll BAU and not considered an OE Add.)
These device eligibility rules must have all 4 of these requirements (including BYODs)




Open Enrollment Fall 2020

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