Office Skills Midterm Game Jeopardy Template

Odds and Sods	Mail	Putting it all together	The office	Business things
100 What is annotation If you attach a sticky note to a incoming letter with a message about contents this would be called?	100 What is a print shop -Useful when special handling or binding is needed of your reports or brochures.	100 What is IAPP What is the Acronym for International Association of Administrative Professionals	100 What is active listening Reflective listener hears, understands, and offers feedback when prompted	100 What is downsizing Due to technology in the workforce what term do we use to describe the loss of full time workers,
200 What is an example of a discussion group An email newsletter, web-based forum, a virtual bulletin board are all examples of?	200 What is shredder An all in one machine does not have this feature.	200 What is flextime When an employee and employer agree to adjusted hours of work, (still 40 hours but not at a normal time); this is called?	200 What is unsing inappropriate non verbal face gestures Grimacing, and rolling eyes are	200 What is sole propretorship, partnership and corporation What are the 3 types of business organizations
300 What is mid-volume copier If your office copies approximately 250 copies per week you would most likely only need ......	300 What is duplexing The best way to conserve paper in the photocopier is.	300 What is 2 weeks Vacation time Given to each Canadian full time employee for each year of service	300 What is true Business cell phones should be set to silent mode when working with others in groups. True or False	300 What is the board of directors Who is in charge of a corporation even if it is publically owned,
400 What is call management skills for incoming calls -Answer promptly -Identify yourself and the company -Transfer calls carefully -Screen calls -Follow up on calls -put calls on hold only after asking permission -Handle multiple calls -Leave a message when you leave your desk	400 What is the best way to handle outgoing mail. -address correctly -seal/stamp envelopes -make sure all documents are signed and enclosures are attatched -stack envelopes with the flap up for passing through postage meter -use interoffice envelopes correctly -take all mail to the mailroom for delivery	400 What is laughter Increases productivity, decreases absenteeism and leads to increased job satisfaction.	400 What is true Voice mail can be used to broadcast message to multiple voice mail boxes. True or False	400 What is networking and keeping current in your field, You join a professional organization for.
500 What is effective call management skills -Smile when you answer the phone -Be aware of different time zones -Use the callers name -Avoid slang -Be attentive/discreet -Take messages completely and accurately -Ask questions tactfully -Handle problem calls	500 What is steps to handle incoming mail -Sort -Open -Keep envelopes for one day -Date and time stamp -Read and annotate -Organize -Route -	500 What is soft skills for conflict resolution Empathy, openness and equality	500 What is using nmemonic devices Which technique helps you improve communication	500 What is promoting teamwork to improve quality of work. Dr. Deming's concept consists of what theory?

Office Skills Midterm Game

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