Which device protection am I? | I Object! | Which tool do I use? | Role Play Me This! |
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What is Wireless Phone Protection?
I offer protection for lost/stolen, and physical damage, but NOT extended warranty.
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ROLE PLAY
I have a case...
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#Fall-21OE-Team-May Slack channel and our team Bush Slack channel
What tool do you use to report your OE adds?
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ROLE PLAY (Try to retain feature, and walk through removing through myverizon if possible)
I didn't realize that I had insurance on that line. Please remove it.
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What is Verizon Mobile Protection?
I offer tech coach, extended warranty, digital secure,unlimited screen repair, and protection for lost/stolen and damaged devices.
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ROLE PLAY
I never buy insurance. It's way too expensive.
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ACSS Features
Where do I go to find out if a customer has insurance?
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ROLE PLAY
$17 per month is too expensive for me. Is there anything cheaper?
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What is Verion Mobile Protection-Multi-Device?
You would offer me on an account with 3-10 lines, and I give protection for lost/stolen and damaged devices, unlimited screen repair. extedned waranty, tech coach, and digital secure.
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ROLE PLAY
I'm pretty good about keeping up with my phone.
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Under device info, 3rd tab> click the "Y" next to mobile device protection
Where do I go in ACSS to see how many claims the customer has used?
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ROLE PLAY
6 lines just upgraded and took advantage of the $800 off promotion. He has no insurance on any of the lines. How do you share the value and position the benefits of insurance?
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What is Verizon Mobile Protection-Additional Coverage?
You would offer me on an account with 3-10 lines, if 3 devices have already filed claims.
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ROLE PLAY
I have never lost my phone before...
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The asurion website or the bot assistant
Where do I go to find the deductible amount for an Iphone XR 256GB?
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ROLE PLAY
I only have 4 more payments remaining on my DP. It's cheaper for me to upgrade than pay for insurance. (I have an Iphone X 64GB and pay $22/mo on DPP)
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