Menu Items Name that guest! Red Book Guest Service 101
100
What is Berries & Bubbles?
Citrus Vodka, Creme De Cassis, Grand Marnier Marinated Berries, Champagne served over Dry Ice
100
Who is Bryan Sims?
Table 904
100
What is the Milkshake Story?
Cameron & his son were dining out when is son Charlie asked for a Milkshake. The server and management team refused to make the milkshake while having all the ingredients available in which inspired Cameron Mitchell to always make "Yes is the answer, What's the Question?" for our restaurant company.
100
What is our uniform?
Black Blazer with black professional attire (dress, skirt, blouse, pants), & black (nonslip) dress shoes
200
What is Carrot Cake?
10 Layers, Cream Cheese Icing, Pineapple Sauce
200
Who is Chet?
Standing Saturday reservation at table 43
200
Who are we?
"We are Great People Delivering Genuine Hospitality"
200
What are Courtesy Call Backs?
Calling previous nights reservations to receive feedback
300
What is Sea Bass?
Name the item served over/with Creamy Whipped Potatoes, Champagne Truffle Sauce, Sliced Carrots, & Peas
300
Who is Lily San Martin?
Friday Lunch - Loves the Board Room or Table 22
300
What is your role?
"To make Raving Fans of our associates, Guests, Purveyors, Partners, and the communities in which we do business"
300
What are confirmation calls?
Calling upcoming reservations
400
What is Tuna Tartar?
Ginger Ponzu Sauce, Avocado, Crispy Wontons, Scallions, Sour Cream, & Pickled Ginger
400
Who are the Blooms?
Table 49 - Spears call party
400
What is Cam's Top 10?
Passion, Intensity, You're on Stage, Hospitality through the front door, Everyone is a VIP, The answer is Yes what's the question, Prioritize, Touch Tables, Touch Plates
400
What is the guests name, phone number, email, date requested, & number of guest?
Information needed to submit a Private Dining Request
500
What is Grouper & Snapper?
Name the 2 Locally caught seafood items listed on the menu
500
Who is Bruce & Rhonda Hicks?
Requests Table 26 - Justin Egan, only Lauren can make my margarita!
500
What is the Whole Commitment?
The newest pillar of our Red Book idea is to create an environment where everyone feels supported, welcomed, valued & heard
500
What is Happy Hour?
Monday-Friday, 4pm-6pm






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