| Orders | Retailers | Battery cases | Random 1 | Random 2 |
|---|---|---|---|---|
|
True
True or false? During checkout, customers can add a gift message to their order on the shipping address page.
|
Yes
Can we provide assistance when they indicate that they are retailers?
|
1190 Why isn't my Fitbit device's battery charging?
2004 Can I extend my Fitbit device's battery life? 2128 Case handling battery issues
Name help articles or IKB's where you can find TS for battery not charging or short life scenarios.
|
Charge 3
Which Fitbit device has, not only a restart option, but also a long restart option?
|
iOS 15
What is the minimum iOS version needed to run the Fitbit app?
|
|
GLS and DHL
The two mail carriers used by Fitbit in Europe are:
|
No. The retailer would have to contact their dealer.
Can we replace the device if they tell us that it has already been replaced for the client?
|
Snore detection, always on display and GPS, alarms, notifications.
Name 3 features that can impact on the battery life:
|
Customers must either accept all cookies or adjust the cookies settings on the banner.
What do I tell customers who mention a cookies banner on fitbit.com?
|
3.81
What is the latest mobile app version Fitbit has released?
|
|
A lost in transit order.
How are called the orders that show a "delivered" status, but the customer claims they did not receive it?
|
Receipt, customer email address, serial number, issue, if the device has already been replaced.
What information do we need before starting the TS? Mention two or three.
|
Battery tool
Where I can find detailed information about a battery's specific behavior:
|
Tier 1, Tier 2 and Tier 3.
Into how many customer service tiers of assistance is Fitbit organized?
|
Medication/drugs, exercise, mood, food, rest, etc.
Mention two factors that can increase heart rate.
|
|
Order Admin Tool.
The name of the tool we use to manually place orders is called:...
|
No, we must place an order through OAT.
Can we send the Replacement Tool in retailer-related cases?
|
Yes
Can we replace a device for battery short life without giving any TS:
|
IKB workflows.
What do you use first if you want to know if a case is to be transferred to T2?
|
Ace 3, Inspire 2, Charge 5, Luxe, Inspire 3, Versa 3, Sense, Versa 4, Sense 2.
Mention two Fitbit devices that offer the water lock feature.
|
|
That the customer was charged.
On orders, what does it mean if the transaction history reads "capture"?
|
45 days.
From what day, after a device's purchase, can we replace it to a retailer?
|
Yes
for Sense, Sense 2, Versa 3, Versa 4 battery not charging; should we check if the charging cable has any defect?
|
3 to 6 weeks.
Normally, after how long does a customer who registered for the Ionic recall gets their refund?
|
No.
Customers have 5 business days, after the renewal debt took place, to get a Premium subscription refund. Is this true?
|
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