DEFINITIONS SKILLS Consultancy class INFORMATION STEPS
100
Reduces conflicts and improves the relation among individuals
Negotiation
100
______ allow you to engage in a civil discussion with other negotiators and work toward an agreeable solution
Communication
100
Have we applied negotiation in class? mention an example
-----
100
Mention 3 persons you apply negotiation on your daily life
mom. teacher, friends, etc
100
What are your goals for the negotiation? What would
you concede? What would you absolutely not concede?
Investigation
200
Negotiation is a process by which___ or ____
is reached while avoiding argument and dispute.
compromise or agreement
200
_____ play a role in negotiation, for better or worse, we live with them and we have to learn to cope with them
Emotions
200
What is negotiation for you?
-------
200
The negotiation can be formal or informal, explain why
Both
200
You assemble the information you’ve gathered in a way that supports your position.
Presentation
300
Tell us 5 forms of negotiation that are used in many situations
international affairs, the legal system, government, industrial disputes or domestic relationships, etc
300
Mention 3 skills to understand another person's posture
Patience, adaptability, communication. etc
300
Do you think that a consultant has to negotiate with his client? explain why
--------
300
When you want to achieve a sustainable solution to a conflict, what do you need to do
Talking, listening
300
best alternative to a negotiated agreement.
” think about
the alternatives you have. Investigate the other person
Determine your BATNA
400
What is BATNA
Best alternative to a negotiated agreement
400
Which skill we didn´t mention we need in negotiation: adaptability, persuasion, creative or integrity
creative
400
Why do you think negotiating is important, mention 3 examples that we have seen during class
-------
400
In any negotiation, the following three elements are important and likely to affect the ultimate outcome of the negotiation
Attitudes
Knowledge
Interpersonal Skills
400
You and the other party have either come to an
agreement or not
Closure
500
Which are the steps of negotiation
Investigation
Determine BATNA
Presentation
Bargaining
Closure
500
Name 6 of 12 negotiation skills we mention
Communication, active listening, emotional intelligence, expectation management, patience, adaptability, persuasion, planning, integrity, rapport building, problem-solving and decision making
500
How does negotiating relate to the part in class when we studied how to make a Risk Analysis?
_____
500
Who said "Good negotiations contribute significantly to business success, as they: help you build better relationships"
Government of Queensland
500
Ask questions, undestand the others constrains and
needs. Make concessons.
Bargaining






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