| DEFINITIONS | SKILLS | Consultancy class | INFORMATION | STEPS | 
|---|---|---|---|---|
| 
						
					 
					  Reduces conflicts and improves the relation among individuals					 
					
					 Negotiation 
					 | 
				
				
						
					 
					  ______ allow you to engage in a civil discussion with other negotiators and work toward an agreeable solution					 
					
					 Communication 
					 | 
				
				
						
					 
					  Have we applied negotiation in class? mention an example					 
					
					 ----- 
					 | 
				
				
						
					 
					  Mention 3 persons you apply negotiation on your daily life					 
					
					 mom. teacher, friends, etc 
					 | 
				
				
						
					 
					  What are your goals for the negotiation? What would 
					you concede? What would you absolutely not concede? 
					 Investigation 
					 | 
						
| 
						
					 
					  Negotiation is a process by which___ or ____  
					is reached while avoiding argument and dispute. 
					 compromise or agreement 
					 | 
				
				
						
					 
					  _____ play a role in negotiation, for better or worse, we live with them and we have to learn to cope with them					 
					
					 Emotions 
					 | 
				
				
						
					 
					  What is negotiation for you?					 
					
					 ------- 
					 | 
				
				
						
					 
					  The negotiation can be formal or informal, explain why					 
					
					 Both 
					 | 
				
				
						
					 
					  You assemble the information you’ve gathered in a way that supports your position.					 
					
					 Presentation 
					 | 
						
| 
						
					 
					  Tell us 5 forms of negotiation that are used in many situations					 
					
					 international affairs, the legal system, government, industrial disputes or domestic relationships, etc 
					 | 
				
				
						
					 
					  Mention 3 skills to understand another person's posture					 
					
					 Patience, adaptability, communication. etc 
					 | 
				
				
						
					 
					  Do you think that a consultant has to negotiate with his client? explain why					 
					
					 -------- 
					 | 
				
				
						
					 
					  When you want to achieve a sustainable solution to a conflict, what do you need to do					 
					
					 Talking, listening 
					 | 
				
				
						
					 
					  best alternative to a negotiated agreement. 
					” think about the alternatives you have. Investigate the other person 
					 Determine your BATNA 
					 | 
						
| 
						
					 
					  What is BATNA					 
					
					 Best alternative to a negotiated agreement 
					 | 
				
				
						
					 
					  Which skill we didn´t mention we need in negotiation: adaptability, persuasion, creative or integrity					 
					
					 creative 
					 | 
				
				
						
					 
					  Why do you think negotiating is important, mention 3 examples that we have seen during class					 
					
					 ------- 
					 | 
				
				
						
					 
					  In any negotiation, the following three elements are important and likely to affect the ultimate outcome of the negotiation					 
					
					 Attitudes 
					Knowledge Interpersonal Skills  | 
				
				
						
					 
					  You and the other party have either come to an 
					agreement or not 
					 Closure 
					 | 
						
| 
						
					 
					  Which are the steps of negotiation					 
					
					 Investigation 
					Determine BATNA Presentation Bargaining Closure  | 
				
				
						
					 
					  Name 6 of 12 negotiation skills we mention					 
					
					 Communication, active listening, emotional intelligence, expectation management, patience, adaptability, persuasion, planning, integrity, rapport building, problem-solving and decision making 
					 | 
				
				
						
					 
					  How does negotiating relate to the part in class when we studied how to make a Risk Analysis?					 
					
					 _____ 
					 | 
				
				
						
					 
					  Who said "Good negotiations contribute significantly to business success, as they: help you build better relationships"					 
					
					 Government of Queensland 
					 | 
				
				
						
					 
					  Ask questions, undestand the others constrains and 
					needs. Make concessons. 
					 Bargaining 
					 |