Ncompass Terminology | COB |
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What is Interactions
a collection of work that corresponds to a singular member dealing (Hint: it includes Live and Research)
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What is COB
is used to determine how benefits will be paid when a member has more than one insurance policy that covers medical expenses
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What is Coaching Tips
A series of Guides built into Blueview that assist the user with next steps.
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What is Birthday Rule
a rule to determine who would be primary but the parent whose birthday (month and day) falls earlier in the calendar year
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What is Contract in Focus
the selected contract for the member in focus. This is product related to the member's inquiry
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What is Longer/Shorter Rule
The plan that has covered the person for the longer time is primary. The plan that covers the person for a shorter time would be secondary.
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What is Service Intent
a task that correlates to a specific member request (e.g. Verify Benefits, Request ID Card, etc.)
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What is Medicare TEFRA/DEFRA rule
That Medicare is Primary for Member who are 65 older and who are retired
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What is Work List
a Collection of your open and pending work.
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What does COB stand for
Coordination of Benefits
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