| What the Bell? | Thrilling Billing | 6. Look into the lights | Are Tee | Its No Bull – HD Bulletins |
|---|---|---|---|---|
|
What is TTMS?
The name of Bell's ticketing system.
|
What is the dry line install charge?
$19.95
|
What are the three main modems that NCF sells?
Smartrg 505N, TPLink 8951 and TPLink 8816
|
What is our monthly software cost to use Request Tracker?
Zero dollars
|
How do we handle DSL cancellations?
DO NOT deactivate the DSL service - just place the details in a ticket in the 'Billing & Registration' queue.
|
|
What is the Bell order desk?
Who we call to find out why an order was rejected
|
What is the FTTN fee charged to members?
$49.95
|
What is the suffix required after the member id for the PPPOE name?
@ncf.ca
|
What is Merge?
This is one of the few non reversible functions of RT that we use on a regular basis to manage tickets.
|
What is the Copy/Volunteers folder?
This is the location for the acronyms and abbreviations you find in the Bell technician responses.
|
|
What is the 'Reschedule' tab?
The tab we click in the Bell portal if we wish to change an install date for an order.
|
What are dry DSL line charges?
$7.25-$16.20
|
What is selling price for our Sagemcom modems?
65$
|
What is the People section?
This section of an RT ticket determines who gets sent an email note when using 'Reply'.
|
What is modem or PC testing?
3. We should aim to have this done in scheduled slots. If members call for it or we request it, schedule it in the calendar.
|
|
What is GAS or Gateway Access Service?
The type of service we access on the Bell portal.
|
When is the $49.95 FTTN charge levied?
Everytime a DSL service order is for an FTTN service
|
What is our VDSL modem and what plans is it required for?
4. SmartRG and 15/10, 25/10, 50/10
|
What is Comment (vs Reply)?
This operation creates an internal only update in a ticket.
|
What is the DSL:Installs queue?
These are system generated tickets for an install date or a change note for a visit required or an updated install date
|
|
What do we put in the 'Internal Reference or Ticket #' field for a Bell ticket?
The member's NCF ID plus the relevant RT ticket number.
|
What are the only forms of payment for a modem purchase or signup?
Cash or credit card
|
What modem lights would I see if I had DSL connectivity but missing or incorrect PPPOE credentials?
Solid lit DSL LED and dark or red Internet LED
|
What is the standard format of an NCF RT ticket?
The format of
|
What is the 'Sync Rate' tab?
This tab is used to get line profile data from the Bell portal.
|
Support Us on Ko-fi