| 1. What the Bell? | Thrilling Billing | Look into the lights | Our Tea | 12. Its No Bull |
|---|---|---|---|---|
|
What is TTMS?
The name of Bell's ticketing system.
|
What is is the dry line install charge?
$19.95
|
What are the three main modems that NCF sells?
Smartrg 505N, TPLink 8951 and TPLink 8816
|
What are the three RT queues that Helpdesk works on?
Dialup, DSL and Miscellaneous
|
What is how we handle DSL cancellations?
DO NOT deactivate the DSL service - just place the details in a ticket in the 'Billing & Registration' queue.
|
|
What is the Order Desk?
The part of Bell we call to find out why an order was rejected.
|
What is the FTTN install fee charged to members?
$49.95
|
What is the suffix required after the member id for the PPPOE name?
@ncf.ca
|
What is Merge?
This is one of the few non reversible functions of RT that we use on a regular basis to manage tickets.
|
What is the Copy/Volunteers folder?
This is the location for the acronyms and abbreviations you find in the Bell technician responses.
|
|
What is the Reschedule tab?
The tab we click in the Bell portal if we wish to change an install date for an order.
|
What are dry DSL line charges?
$7.25-$16.20
|
What is selling price for our Sagemcom modems?
$65
|
What is the 'People' section?
This section of an RT ticket determines who gets sent an email note when using 'Reply'.
|
What is modem or PC testing?
We should aim to have this done in scheduled slots. If members call for it or we request it, schedule it in the calendar.
|
|
What is Gateway Access Service or GAS?
The type of service we access on the Bell portal.
|
When is the $49.95 FTTN charge levied?
Everytime a DSL service order is placed for an FTTN service.
|
What is our VDSL modem and what plans is it required for?
SmartRG and 15/10, 25/10, 50/10
|
What is Comment (vs Reply)?
This operation creates an internal only update in a ticket.
|
What is the DSL:Installs queue?
This queue holds system generated notes for an install date or a change note for a visit required or an updated install date.
|
|
What do we put in the 'Internal Reference or Ticket #' field for a Bell ticket?
The member's NCF ID plus the relevant RT ticket number
|
What are the only forms of payment for a modem/filter purchase or signup?
Cash or credit card
|
What modem lights would I see if I had DSL connectivity but missing or incorrect PPPOE credentials?
Solid lit DSL LED and dark or red Internet LED.
|
What is the standard format of an NCF RT ticket title?
5. The format of
|
What is the 'Sync Rate' tab?
This tab is used to get line profile data directly from the Bell portal.
|
Support Us on Ko-fi