| Accurate Billing | Materials Needed... | Forms Needed... | Unique Circumstances. | Basics... |
|---|---|---|---|---|
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12:15
Leave the shop at 8:00...13 minutes of drive time...load for 2 hours...unload for 1.75 hours...15 minutes back to shop...What time would you be back at shop?
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3 mattress bags.
tools.
King Bed w/ Split box spring and frame
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Previous Damage Report
During walkthrough you notice that one of the legs to the dining room table is crooked and has tape holding it together.
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Tell them to get to work. Call Smith to do a spot check if available. Call Nolan.
Your co-worker is refusing to work. Sitting on the pad stack on their phone...What do you do?
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Get here on time in Uniform. Clock-In. Look at schedule to see what job you're on. Grab required materials. If not on schedule, stay until permission to leave is granted.
Step by Step to arriving to work.
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6.5 hours
Leave shop at 7:45...end job at 2:30pm...back to shop at 3:15...stop at gas station for 15 minutes at 8:00am...How long should you bill for?
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Pads.
Stretch wrap. Gloves. tools.
Grand Father Clock
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Revision to estimate
Waiver of additional truck.
Your job is estimated for 2.5 hours and has 15 items...Upon arriving you realize customer wants her 4,000 sq/ft house to be moved and has over 15 items
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Immediately Stop. Take a picture of bugs. Don't tell customer yet. Call Nolan. He will call the customer and tell customer we cannot carry out rest of the move.
You have started your job and have a few things in your truck. While trying to move the bed you notice blood stains and little black bugs. What do you do?
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Call customer with ETA. Park truck safely. Cones and chocks out. Knock on Door and introduce yourself to the customer. Do a walkthrough. Complete paperwork. Door jams and floor runners. Load truck. Walkthrough. Drive to unload. Walkthrough. Unload truck. Walkthrough. Collect supplies and tools. Clean up. paperwork. Drive back to shop.
Step by step of a full job.
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3:00pm
Leave shop at 8:00am...arrive at load at 8:28am...load for 3.5 hours...drive 15 mins to unload...unload takes 2.25 hours...30 min drive back to shop...Bill ends at what time?
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Pads. Piano straps. Tools. 4 wheel dolly. forearm straps. Possibly 6-wheel dolly
Upright Piano
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ROL and Previous Damage Report
Customer is requesting us to move a Sleeper sofa to the upstairs bedroom that has 180 degree turn stairs. The walls are pretty beat up, but customer says "Don't worry about the walls, we are going to repaint them."
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Notify other driver. Take a picture of the license plate. Collect driver's name, phone number, address, and insurance information. Fill out a vehicle accident report. Call Nolan. Take pictures of the scene. Come back to shop and get new truck if possible.
You're parked in a parking lot taking a lunch. Another vehicle that is not your customer backs into the truck and breaks our tail light. What do you do?
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People, living things, Gas, Chemicals, Guns, Drugs/prescriptions, Alcohol, propane tanks
Items that cannot go on our trucks
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8 hours
First job's time was from 8:15a-11:30a.
Second job's time was from 11:30a-2:45p. 30 minute break. Third job's time was from 3:15p-4:45p. How many total hours billed? |
Pads. 2 rolls of stretch wrap. Ratchet/buckle straps. Bungee cords. 2 Floor runners. Door jams. Carpet shield. Box dolly. 4 wheel dolly. appliance dolly. forearm straps. Few extra boxes. mattress bags. tools.
Mandatory Materials on every truck
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Load Only ROL
Customer rented a Uhaul for their move to California and requested TMT to help load Uhaul.
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Get an ROL. Give a valiant effort to try and get it up the stairs. Call Nolan and let him know situation if it doesn't fit. Call Smith and see if he can help. Under no circumstances do not hoist anything up above a balcony.
Customer has a large armoire that they want upstairs. It is too large to fit up stairs and they want you to hoist it over balcony. Saying IT HAS TO GO UP THERE and they are offering to pay crew $500 on the side to get it done.
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Notify customer. Fill out damage report. Ask customer to take a picture of item and send to Nolan. Tell customer Management will call within the next day or two resolve the issue.
Steps if a damage occurs.
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7.75 hrs = $1426.00
Sales items = $70.00 = 1,496.00 + ($4.20 sales tax) = $1.500.20
Customer is paying $184/hr...they choose basic protection...you use 3 mattress bags @$10/ea. and 2 carpet shields @ $20/ea...Hours of the job is 7:45a-3:45p with a 15 minute break. How much should she be charged?
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Piano board. Piano Straps. Ratchet straps. 4-wheel dolly. Pads. Tools. Floor Runners. forearm straps.
Baby Grand Piano
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Inventory Sheet. Storage Billing Agreement. Storage Container Label.
Moving Into TMT Storage
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Stop moving. Set down the item. Tell customer you'd gladly move the item, but cannot move if if you feel that you are in danger. Call Nolan. Tell customer they have to be civil. If it gets too intense. Have Nolan call Police to mitigate the situation.
You arrive at customers house and realize it is a divorce move. Customer asks you to move an end table. While you're carrying it outside the spouse of the customer screams at you and says that you can't take it. What do you do?
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Everyone
Who is responsible for safety?
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