Injury Terms | Medicare | First Call Settlement | State Specifics | Treat 'Em Right! |
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Strain
The twisting or pulling of a muscle or tendon beyond its normal range?
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Medicare
I hang around elderly folks to assist in their medical bills.
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General Damages
This is compensation for your inconvenience/mental anguish in an accident.
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Full tort
This is to be purchased by the individual in order to make a claim for general damages PA.
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Empathy
This is putting yourself in someone else's shoes.
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Subjective
What the patient says or what is perceived by the patient only and cannot be seen by the DR.
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Safe Harbor letter
The claimant will not provide their SSN#, what should the Claim rep do.
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recorded release
This is Meghan's favorite release to use for first call settlements.
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Limited tort
This is the option on the PA policy barring the policyholder from collecting general damages, unless they breach the injury threshold.
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Minor, fortunate, lucky, pain and suffering
These are phrases that you want to avoid when speaking to a customer.
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Self Care.
This is typically completed by the injured person. It can include taking over the counter medication, hot/cold packs, and rest.
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Medicade
I like to help lower income families to assist in medical bills.
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Special Damages
These are the out of pockets from medical bills, lost wages or prescriptions from an auto accident.
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Carole Baskin
This person is the archenemy to the Tiger King.
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Each claim is valued on its own merit
This is a good response when a claimant tells you that his friend got way more $$
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Diagnostic Imaging
This occurs when electromagnetic radiation and certain other technologies to produce images of internal structures of the body for the purpose of diagnosis.
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$1000 per incident
DAILY DOUBLE
This is the consequence to the insurance company for failure to report injuries to medicare. |
EFT/Direct deposit
This is the fastest way to receive your first call settlement money.
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PIP
This is the coverage in PA that pays for medical costs associated with an auto accident.
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Advise the claimant that PIP is no fault and handling all bills.
The injured customer tell you that they have not received all my medical bills and do not feel comfortable settling.
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Hizhouse!!!
DAILY DOUBLE
Finish this statement...."B-Rad is in the........ |
Legal Name, DOB, SSN, Gender, Medicare status
These are the 5 elements required for Medicare reporting.
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Coach the Call with supervisor
This is the next step if you are not able to settle the injury on the first call.
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Verification from the C/C or declarations page
This is required when a claimant tells you that they are full tort.
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Jim Fiorucci
This person is the head of the East Zone.
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