Injury Terms | Medicare | First Call Settlement | State Specifics | Treat 'Em Right! |
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Strain
The twisting or pulling of a muscle or tendon beyond its normal range?
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Medicare
I hang around elderly folks to assist in their medical bills.
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General Damages
This is compensation for your inconvenience/mental anguish in an accident.
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KS, MN, ND
Of the states we handle, which have tort thresholds?
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Empathy
This is putting yourself in someone else's shoes.
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Subjective
What the patient says or what is perceived by the patient only and cannot be seen by the DR.
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Safe Harbor letter
The claimant will not provide their SSN#, what should the Claim rep do.
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recorded release
What is the best release to use for first call settlements.
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CO
What state do we have to wait 30 days to settle if the claimant is actively treating?
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Your injury is minor, You are fortunate or lucky that your injuries are not worse, pain and suffering
These are phrases that you want to avoid when speaking to a customer.
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Self Care.
This is typically completed by the injured person. It can include taking over the counter medication, hot/cold packs, and rest.
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Medicaid
I like to help lower income families to assist in medical bills.
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Special Damages
These are the out of pockets from medical bills, lost wages or prescriptions from an auto accident.
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Carole Baskin
This person is the archenemy to the Tiger King.
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Each claim is valued on its own merit
This is a good response when a claimant tells you that his friend got way more $$
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Diagnostic Imaging
This occurs when electromagnetic radiation and certain other technologies to produce images of internal structures of the body for the purpose of diagnosis.
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$1000 per incident
DAILY DOUBLE
This is the consequence to the insurance company for failure to report injuries to medicare. |
EFT/Direct deposit
This is the fastest way to receive your first call settlement money.
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3 years
In CO, what is the statute of limitations for BI claims
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Offer to call the providers with the customer to secure the billed amounts.
The injured customer tell you that they have not received all my medical bills and do not feel comfortable settling.
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DAILY DOUBLE
Finish this statement... Alex's favorite movie is... |
Legal Name, DOB, SSN, Gender, Medicare status
These are the 5 elements required for Medicare reporting.
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Coach the Call with supervisor
This is the next step if you are not able to settle the injury on the first call.
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Yes
In WY, can a "family member" pursue a BI claim against another "family member"
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Melvin Grant
This person is the head of the West Zone.
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