Injury Terms Medicare First Call Settlement State Specifics Treat 'Em Right!
100
Strain
The twisting or pulling of a muscle or tendon beyond its normal range?
100
Medicare
I hang around elderly folks to assist in their medical bills.
100
General Damages
This is compensation for your inconvenience/mental anguish in an accident.
100
KS, MN, ND
Of the states we handle, which have tort thresholds?
100
Empathy
This is putting yourself in someone else's shoes.
200
Subjective
What the patient says or what is perceived by the patient only and cannot be seen by the DR.
200
Safe Harbor letter
The claimant will not provide their SSN#, what should the Claim rep do.
200
recorded release
What is the best release to use for first call settlements.
200
CO
What state do we have to wait 30 days to settle if the claimant is actively treating?
200
Your injury is minor, You are fortunate or lucky that your injuries are not worse, pain and suffering
These are phrases that you want to avoid when speaking to a customer.
300
Self Care.
This is typically completed by the injured person. It can include taking over the counter medication, hot/cold packs, and rest.
300
Medicaid
I like to help lower income families to assist in medical bills.
300
Special Damages
These are the out of pockets from medical bills, lost wages or prescriptions from an auto accident.
300
Carole Baskin
This person is the archenemy to the Tiger King.
300
Each claim is valued on its own merit
This is a good response when a claimant tells you that his friend got way more $$
400
Diagnostic Imaging
This occurs when electromagnetic radiation and certain other technologies to produce images of internal structures of the body for the purpose of diagnosis.
400
$1000 per incident
DAILY DOUBLE
This is the consequence to the insurance company for failure to report injuries to medicare.
400
EFT/Direct deposit
This is the fastest way to receive your first call settlement money.
400
3 years
In CO, what is the statute of limitations for BI claims
400
Offer to call the providers with the customer to secure the billed amounts.
The injured customer tell you that they have not received all my medical bills and do not feel comfortable settling.
500
DAILY DOUBLE
Finish this statement... Alex's favorite movie is...
500
Legal Name, DOB, SSN, Gender, Medicare status
These are the 5 elements required for Medicare reporting.
500
Coach the Call with supervisor
This is the next step if you are not able to settle the injury on the first call.
500
Yes
In WY, can a "family member" pursue a BI claim against another "family member"
500
Melvin Grant
This person is the head of the West Zone.






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