individualized care, provider collaboration, provider collaboration
3 main elements for patient center care
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true
good listening skills require concentration true or false
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needs, preferences, privacy
individualize care requires that we respect each patients
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discussing patient care with health care providers when visitors can hear
most often violations occur
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written documentation, follow up
how to communicate finding to other members of health care team
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adherence to their treatment plan, achieve higher quality outcomes
patient centered care can improve
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true
if the patient is in pain or having trouble breathing ir can affect their comminucation true or false
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4-12ft introductory stage encounter
social space when to use it
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discuss patient information with other direct health care providers
good basic rule
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when delivering pt to another unit or facility, at shift change, when colleague take over in case of emergency
when to hand off information
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empathy, respect, sensitivity
individual care requires
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introductory
initial assessment treatment monitoring
4 stages of communication progression
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18 inch-4ft initial assessment
personal space when do we use it
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teach back method, return demonstration
learning activities to evaluate results
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situation, background, assessment, recommendation
SBAR
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body movement, facial expression, touch and eye movement
how can messages be sent when comminucation
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acknowledge
introduction duration explanation thank
AIDET
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0-18 inch physical examination
intimate when do we use it
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specific, measurable, action oriented, realistic, and time limited
action plans should be
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how are you
hello
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not listening
what is our most common mistake
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face patient, appropriate eye contact, open posture, use touch, actively listening, golden rule
techniques for effective communication
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protected health information- address, social, medical insurance
PHI
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risk of patients safety, increase of its stay, waste resources, less than optimal its outcome
failure to collaborate with other providers
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I don't know what else to ask
hi
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