| Performance Support Tool (PST) | SharePoint (SP) | Approved Resources | Quality | Fun |
|---|---|---|---|---|
|
What is "WDE, Dialer FAQ for MHC/WBC"
What section would you find the Dialer FAQ's within the PST?
|
What is " Social Worker Resources"
What folder would you find the Social Work Resource Manual?
|
What is "Healthwise"
What is Elevance Health's preferred teaching resource?
|
What is "every 90 days"
How often is in required to complete the PHQ2?
|
What is "SharePoint site, Associate Information folder"
Where can you find the team bio-sketches?
|
|
What is "HE Resources"
What section would you find the Smart Help App?
|
What is "Bank of America and National"
What client &/or group gets a referral for a social worker?
|
What is in the referral center, referencing the .gov parent site.
How do you document your teaching of a non-.gov website?
|
What is "trigger"
In addition to Cross Program Management showing the correct active status, what other area needs to reflect correct active status upon enrollment?
|
What is "Monopoly"
What is the famous board game that has the saying "don't pass go"
|
|
What is "Clients"
What section would you find information on National Accounts?
|
What is "Dialer Information and Aux Codes"
What folder would you find information on approved Aux Codes and time limits?
|
What is the general health section of the "Approved Websites document"
Where would you go to find information on general health resources?
|
What is the "Sun, Blue Check Mark & Priority 2-4"
What indicators are required when reviewing a care alert?
|
Mouse Trap
In which game do you use a wedge of cheese and a marble?
|
|
What is "HE Resources, Program Incentives, WBC Digital Lark tab"
What section would you find information regarding program incentives specific to WBC Digital Lark?
|
What is "Program Overviews, Future Moms Program documents"
Where would you find information on Future Moms program?
|
What is the "Sydney Health App"
What application would you direct a member to who would like to read more about their available wellness programs?
|
What is "BMI"
After verifying HIPPA & prior to enrolling, what is an important step to verify with member for WBC-WM?
|
What is "Operation"
What game challenges kids to be doctors?
|
|
What is " Well-being Coach Call Flows, WBC Engagement Call flows, Smoking Cessation, Care Plan"
Where would you find information regarding the Preventative Care Benefit?
|
What is "Chats, AHG & Episodic, AHG and Episodic"
Where would find information on how to handle AHG/Episodic call?
|
What is the "Smarthelp App"
What application would we reference to locate a member's Customer Service phone number and/or benefits information.
|
What is "call recording"
If you receive a warm transfer call, what must be stated to the member?
|
What is "Twister"
What game involves all limbs?
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