The process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.

Desired outcomes of a training program.

The use of multiple training methods to achieve optimal learning on the part of trainees.

The process of measuring one's own services and practices against the recognized leaders in order to identify areas for improvement.

The process of training employees to do multiple jobs within an organization.

Determination of the specific individuals who need training.

Programs that award employees "on the spot" when they do something particularly well during training or on the job.

Training delivered to trainees when and where they need it to do their jobs, usually via computer or the Internet.

Effective application of principles learned to what is required on the job.

The process of systematically socializing new employees to help them get "on board" with an organization.

About 30 percent of larger firms have this.

Individual differences, goal setting, modeling, and active practice and repetition are all examples of ________.

Prepare, Reassure, Orient, Perform, Evaluate, Reinforce and Review.

Behavior, Reactions, Learning, Results.

Reading, Problem-solving, knowing how to learn, and leading others, just to name a few.

Competency assessments have been adopted extensively in this industry.

These are the the two preconditions for learning that affect the success of those who are to receive training.

Seminars and Conferences are often used when _____ is a goal.

Total training expenditures / total employees served.

Team training contains both of these.

These two actions by a company frequently require that employees take on new roles and responsibilities to adjust to new cultures and ways of conducting business.

Spacing out training will result in faster learning and longer retention. (Hint: this is a principle).

This is an extension of on-the-job training.

Plan. Do. Check. Act.

Awareness building, training to prevent to prevent discrimination and harassment, and skill building.