Tab in which you find the Case Manager's history

Button that we use to document a call

Contact name in the case that no one picked up and there was no voicemail option

Process to follow if only the Case Notes on a Contact Management are incorrect

Document that has all the CM Phone numbers

Tab in which you identify the R5

Button that will inform us if the member is deceased

Selection under Reason for a HIX call

Case Note Type Selection

Document that will help you determine if the member may need an urgent referral

Tab in which you find the Member's PCP name

Button used to locate the Health Risk Assessment

Selection under Contact's Relationship to Member if you speak to their priest

Template used every time a screening is completed or started

Document that can help you determine what queue the member needs to be placed in

Tab in which you clarify if the member has an insurance other than Wellcare

Button used when there is no outreach required or to do an addendum/correction

Selection Under Method if you were sending a UTC letter

Documentation used if the member declines CM Referral

Document that contains the premade documentation template for all calls and CareConnects

Tab that is not used at all

Button used to verify if you sent a UTC letter

Selection under type if you were sending a UTC letter to the DSNP Member's PCP

Documentation used if no outreach is required due to the member not being on the plan anymore

Document that spells out step by step how to send out a UTC letter