Comfort Test | Kingsdown | Healthguards | Comfort Exchange Policy | Sleep System |
---|---|---|---|---|
True!
A pillow should be included in every comfort test done
True or False:
A pillow is part of your comfort test |
James & Owen
What is the new (high end) Kingsdown line we just added to our floor?
|
True!
True or False:
We have 2 kids health-guard sku's to choose from? |
200 days
How many days is our comfort exchange policy?
|
Temper-Pedic
What is our best line of mattresses that allow the heat & humidity trapped in your covers to be cycled out of the mattress?
|
False!
You should always start your comfort tests with a coil mattress UNLESS they already have temper-pedic or specify interest in temper
True or False:
You should always start a comfort test with a temper-pedic mattress |
Scarlett
What new dual-comfort Kingsdown mattress did we just add to our sales floor?
|
65%
What is our Healthguard attach target? (VAP %)
|
21 days
How many days do must you keep your mattress to use our comfort exchange policy?
|
True!
A plush or firm mattress should be taken into consideration when selecting the right pillow
True or False:
A proper pillow for a customer is determined by the desired comfort, the measurements of of their neck & shoulders, as well as the comfort level of the mattress they are selecting |
False!
You should never talk prices at the beginning of your comfort test. You are simply getting a feel for what
True or False:
You should always talk about the customers budget at the beginning of your comfort test |
True!
Kingsdown IS made in Canada
True or False:
Kingsdown is made in Canada |
$149
What is the price of the Blue Ice Mattress Protector in a Queen
|
Healthguard/mattress protector
What must you purchase with your mattress in order to use our comfort exchange policy?
|
Sore back
Sleeping hot Body impressions in mattress
What are the top three critical "sleeping issues" that we ant to discover and highlight most when building report with a customer?
|
False!
Less is more. You should typically show 2-3 mattresses in your comfort tests.
True or False:
You should show 4-5 mattresses during your comfort test |
Four Seasons - Sanctuary
What is the Plush Kingsdown hotel line mattress we have on the sales floor?
|
$149
What is the price of the Bamboo Mattress
Protector in a King |
False!
We will not exchange any mattress that has any stains/rips/tears in it
True or False:
We will exchange your mattress as long as any stain is smaller than an apple |
Base
Mattress Mattress Protector Pillows Pillow Protectors
What are the five products needed to complete a proper sleep system?
|
False!
You should always stand to the side of your customer to make them as comfortable as possible
True or False:
You should always lay in the bed beside your customer while demonstrating a comfort test |
The Chateau - Ritz Carleton
What is the Firm Kingstown hotel line mattress we have on the sales floor?
|
68900602
What is the SKU of the Bamboo Mattress
Protector in a Queen |
Back of sales order
Where can you find the comfort exchange policy?
|
Pocket Coil
Continuous Coil All Foam Hybrid
What are the four common types of mattress protection?
|