Comfort Test Kingsdown Healthguards Comfort Exchange Policy Sleep System
100
True!
A pillow should be included in every comfort test done
True or False:
A pillow is part of your comfort test
100
James & Owen
What is the new (high end) Kingsdown line we just added to our floor?
100
True!
True or False:
We have 2 kids health-guard sku's to choose from?
100
200 days
How many days is our comfort exchange policy?
100
Temper-Pedic
What is our best line of mattresses that allow the heat & humidity trapped in your covers to be cycled out of the mattress?
200
False!
You should always start your comfort tests with a coil mattress UNLESS they already have temper-pedic or specify interest in temper
True or False:
You should always start a comfort test with a temper-pedic mattress
200
Scarlett
What new dual-comfort Kingsdown mattress did we just add to our sales floor?
200
65%
What is our Healthguard attach target? (VAP %)
200
21 days
How many days do must you keep your mattress to use our comfort exchange policy?
200
True!
A plush or firm mattress should be taken into consideration when selecting the right pillow
True or False:
A proper pillow for a customer is determined by the desired comfort, the measurements of of their neck & shoulders, as well as the comfort level of the mattress they are selecting
300
False!
You should never talk prices at the beginning of your comfort test. You are simply getting a feel for what
True or False:
You should always talk about the customers budget at the beginning of your comfort test
300
True!
Kingsdown IS made in Canada
True or False:
Kingsdown is made in Canada
300
$149
What is the price of the Blue Ice Mattress Protector in a Queen
300
Healthguard/mattress protector
What must you purchase with your mattress in order to use our comfort exchange policy?
300
Sore back
Sleeping hot
Body impressions in mattress
What are the top three critical "sleeping issues" that we ant to discover and highlight most when building report with a customer?
400
False!
Less is more. You should typically show 2-3 mattresses in your comfort tests.
True or False:
You should show 4-5 mattresses during your comfort test
400
Four Seasons - Sanctuary
What is the Plush Kingsdown hotel line mattress we have on the sales floor?
400
$149
What is the price of the Bamboo Mattress
Protector in a King
400
False!
We will not exchange any mattress that has any stains/rips/tears in it
True or False:
We will exchange your mattress as long as any stain is smaller than an apple
400
Base
Mattress
Mattress Protector
Pillows
Pillow Protectors
What are the five products needed to complete a proper sleep system?
500
False!
You should always stand to the side of your customer to make them as comfortable as possible
True or False:
You should always lay in the bed beside your customer while demonstrating a comfort test
500
The Chateau - Ritz Carleton
What is the Firm Kingstown hotel line mattress we have on the sales floor?
500
68900602
What is the SKU of the Bamboo Mattress
Protector in a Queen
500
Back of sales order
Where can you find the comfort exchange policy?
500
Pocket Coil
Continuous Coil
All Foam
Hybrid
What are the four common types of mattress protection?






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