| Chapter 13 | Greeting |
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Demonstrate how business-to-business sales representatives conduct the initial approach
By saying Goodmorning.
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What do you tell a costumer when you meet them?
Hello
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Explain the importance and purposes of the approach in the sales process.
A sales approach describes the techniques a salesperson uses to convince potential customers to purchase a product. Salespeople may be better at using one sales approach over another for a variety of reasons, like what they are selling, what their background is and what kind of communication with which they're most comfortable.
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Name three methods for making the initial approach in retail sales.
The service approach The greeting approach The merchandise approach
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List three methods for determining needs.
observing, listening, and asking questions.
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What is the seven steps of a sale?
The 7-step sales process
Prospecting Preparation Approach Presentation Handling objections Closing Follow-up |
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