| Background on the Case | HS Holdings: Emails | Lecture Questions | Greg James | Greg's Team |
|---|---|---|---|---|
|
Who is Greg James
This is the Global Manager at Sun Microsystems
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What is HS Holdings
The name of the company that had their system go down
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What is Bricolage?
This word means the construction of things from a set of available items
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What is Global Team Manager
The title of Greg James at the Sun Microsystems
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What is French Team
Name the team that got frustrated that the American's salary was 30% higher than theirs?
|
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What is 45
The number of members on the global management team
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What is 2 hours
The number of hours the server was down for
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Strategy, Structure, Systems, Style, Staff, Skills, Shared Values
Name three of the S's in the 7-s framework
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Who is Pam Lowery
Name of the lady Greg reached out to for advice on the team's interpersonal issues?
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What is acqueired from a aquistion
The way in which James hired the US team?
|
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What is Stanford
The name of the college Greg James attended
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What is file a lawsuit
What were the attorneys from HS Holdings threatening to do
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What is immerse yourself, overcome orthodoxies, create constraints, and use analogies
Name two things that you can use to spark creativity in teams according to Monday's lecture
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What is the Open Work Program
Name of the program that allowed people to work from anywhere, anytime, and anyplace?
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What is to solve customers IT issues they could not resolve
This is the reason companies contracted Sun Microsystems?
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What is Santa Clara California
The location of Greg when he received the emails about the crisis
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What is 300K
The dollar amount HS Holdings pay annually for the 24/7 Sun Software premium technology
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What is coercive, Authoritative, Affiliative, Democratic, Pacesetting, and Coaching.
Name two of the six basic styles of leadership
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What is the US team (Santa Clara)
Which team is known to be the "hardest to reach and slowest to responsd"
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What is the India Team, led by Ashok
Name the team that felt like "second class citizens, and had few agenda items?
|
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What is India, France,UAE, and the United States
Name two of the countries that the global management team is located at
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What is because it was in the wrong queue
This was the reason the US team did not receive any pages about the system outage
|
What is France
The country of origin of the word Bricolage
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What is miscommunication in the protocol (time zone differences)
This was the reason the Mumbai team was unable to get in contact with the US team during the system outage?
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What is the UEA Team
Name the team that frequently missed deadlines because of unique culture and business challenges?
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