| Reg CC | Associated Bank | Avoiding Avoidable Losses | Operations | Miscellaneous |
|---|---|---|---|---|
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5
How many business days are funds held under Reg CC?
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Green Bay Packers
Associated Bank is the official bank of what NFL team?
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1) Approval from DOM/MM/DM (attach in SharePoint)
2) Complete the Cash Back Level Increase Role Play
What 2 steps need to be completed in order for a teller, senior teller or banker to be moved to a Cash Back Level III?
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$3,000
What is the cash drawer limit for your top drawer?
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R = Recognition
A = Appreciation D = Direction
R.A.D Call > What do the R and A and D stand for?
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Not On-Us Checks
What types of funds are subject to Reg CC holds?
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Andy Harmening
Who is the President and CEO of Associated Bank?
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~Validate signature card from a secondary account
~Use eVision to verify signature on past/recent checks if applicable ~Use Nautilus to verify signature on Opt In/Out form or Debit Card Acknowledgement form ~Obtain additional ID from Primary or Secondary list if no signature is on file for comparison ~If unable to verify signature and additional ID is not available, obtain team lead/supervisor/manager approval to proceed (they must initial item/ticket)
When validating a signature and there is no signature card on file - list 2 alternatives to validate the signature.
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Community Reinvestment Act
What does CRA stand for?
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#2 and #3
Which situation(s) require 2 forms of ID?
1) Non-Customer depositing to a customer's account 2) Customer who lives in Eau Claire transacting at a branch in Madison. 3) Non-Customer cashing on-us check |
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Today: $300
Next Business Day: $5,325 5th Business Day: $3,875
What is availability for the following deposit with a Large Dollar Reg CC hold?
$9500 not on-us check (consumer org assignment) Today? Next Business Day? 5th Business Day? |
Black CRG
Forward Abilities Veterans CRG Young Professionals CRG Cultural Awareness CRG Pride & Equality CRG Women's CRG
List 2 Colleague Resource Groups
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Not On-Us Checks over $3,000
Third Party Checks Not On-Us Convenience Checks (any amount) Checks made payable to a business Insurance claim/payout checks International checks Check endorsed "for mobile deposit only" and customer changes their mind
Name 4 types of checks that we do not cash and must be deposited.
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N/A - For cashier's checks greater than $1000, presenter must negotiate check at their financial
What additional steps need to be taken to cash a $1500 cashier's check for a non-customer?
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Validate signature
For all cash back amounts over $3000, what step must be completed?
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If an account is open for 30 calendar days or less AND customer does not have any other accounts open for at least 30 calendar days
What are the 2 qualifications to classify a customer as "New" under Reg CC?
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50
Associated Bank offers an annual grant program for colleagues who volunteer _______ or more hours per year.
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Cash out check (validate Positive Pay if applicable)
Deposit session funds
A customer who has been banking with AB for 40 days brings in the following transaction:
Deposit to checking account with a $1500 on-us check from ABC Company. What steps are needed to complete the transaction? |
False - We are unable to update customer information via telephone request.
True or False
We can update a customer's address via a telephone request as long as we validate their name, address, SSN (last 4), and recent transaction info. |
Send email notification to TS/AM/BM and DOM/MM/DM
Attach variation worksheet Provide details regarding research and next steps
For variations posted over $10 - what district requirements are in place?
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US Treasury Checks
Cashier's Checks Federal/State/Local Gov't Checks US Postal Money Order Traveler Cheques Checks Drawn on Federal Reserve/Federal Home Loan Bank
What are THREE types of "Official Checks?"
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Relentless Focus on People
Winning Spirit Listen Then Act Achieving Together
List 2 Core Values from our Vision & Values statement
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Must come in lobby
Ask Out of Market Questions Obtain & Document 2 forms of ID in TellerPRO Validate Signature Validate either security question/answer, recent transaction, etc.
An out of market customer is in the drive thru and would like to withdraw $1500 from savings.
What are the necessary next steps to complete transaction? (be specific) |
Date
Numeric/Written Amount Maker Signature Routing Number Account Number Drawee Bank Payee
Name all 7 Items of Negotiability
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FALSE
Must document on transaction ticket "Approved via Teams/Phone/Email by [colleague name]" Best Practice is to also have the approver place journal notes if available
True or False
For cash back approvals received via Teams, no other documentation is needed as Teams can be referenced to show approval was granted |
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