| TOUR POLICIES | UNACCOUNTABLE ARRIVALS | BUSINESS RULES | SITE SOPS | MISCELLANEOUS |
|---|---|---|---|---|
|
1, 4 & 6
(CLUBPASS, DISCO AND WYNDHAM OWNERS)
WHAT CATS CAN TOUR AS SND?
|
PULL ICTS
DNG OWNER
|
9PM
FOR AN OWNER 1-NT STAY TO BE UNACCOUNTABLE THEY MUST CHECK IN AFTER WHAT TIME?
|
1:01 PM
IF YOUR SHIFT IS 1PM. WHAT TIME IS CONSIDERED LATE?
|
NO LATER THAN 9PM
AT WHAT TIME DO YOU STOP CALLING UNITS?
|
|
TREAT AS A PC1
iF SCORE COMES BACK AS UD OR N/A, WHAT DO YOU DO?
|
SCORE SPOUSE OR PULL ICTS
U-SCORE
|
120 DAYS
A GUEST OR OWNER CAN BE RESCORED EVERY ______ DAYS.
|
EMAIL IT (LAUREN AND ALLIE)
2 WEEKS
IF WANTING TO REQUEST VACATION OR A SPECIFIC SHIFT YOU MUST _______ IT _______ ________ PRIOR TO TIME OFF DATES.
|
RUN A DOOR HANGER
IF A CONFRIM DOES NOT ANSWER BY 9PM, WHAT NEXT STEP SHOULD YOU ALWAYS TAKE?
|
|
CAT 7 (RCI)
WHAT CAT CAN TOUR WITHOUT CO-OWNERS ON PROPERTY BEING PRESENT?
|
SCORE SPOUSE. IF THEY COME BACK A1, A OR B1 THEN NO INCOME.
PC1 AND MAKES LESS THAN 75K
|
WORKDAY
FOR AN EMPLOYEE TO BE SCRUBBED THEY MUST BE VERIFIED IN _________.
|
ROTATION (WHOS ON POINT)
WHAT SHOULD NEVER BE DISCUSSED IN FRONT THE GUEST
|
2 DAY OUT WITH APPROVAL FROM AC OR LM
HOW FAR OUT CAN DROPS BE BOOKED?
|
|
5 HOURS
IF TOURING ON DAY OF CHECK OUT AND FLYING. HOW MANY HOURS BETWEEN TOUR AND FLIGHT TIME?
|
CHECK TO SEE IF TOURED. IF DIDNT RE-PITCH. IF DID, PULL ICTS
U-EXTENDED STAY
|
YES, ONLY IF ITS WITHIN 14 DAYS.
IF YOU CHECK IN AN ARRIVAL THAT HAS A PARTY WEEKEND SCHEDULED AT ANOTHER SITE, CAN IT BE SCRUBBED? IF SO, WHAT IS THE STIPULATION?
|
NO. THIS WILL COUNT AS AN ARRIVAL IN ROTATION FOR WHOEVER IS ON POINT.
IF A PRE-ARRIVAL CLOCKS AFTER THE DESK OPENS IS IT A PARKING PASS?
|
BEING AWARE OF WHAT YOU SAY, HOW LOUD YOU ARE BEING, AND BEING RESPECTFUL OF YOUR COWORKERS. IMPORTANT SO YOU ARE NOT A DISTRACTION TO THOSE TRYING TO WORK,
WHAT DOES DESK AWARENESS MEAN, AND WHY IS IT IMPORTANT?
|
|
-USA
-AUSTRALIA -CANADA -JAPAN -NEW ZEALAND -UNITED KINGDOM
WHAT ARE THE 6 TOURABLE COUNTRIES?
|
DO A DISCOVERY TO MAKE SURE NOT AN EMP OR DNG OWNER. QUALIFY AND BOOK.
U-OTHER
|
NO. WILL REMAIN AN ACCOUNTABLE ARRIVAL.
(ONLY SCRUBBABLE IF AT SAME SITE)
IF YOU CHECK IN AN ARRIVAL THAT HAS A CORPORATE MARKETING PACKAGE SCHEDULED AT ANOTHER SITE, CAN IT BE SCRUBBED? IF SO, WHAT IS THE STIPULATION?
|
GET ASSIGNED PARKING PASSES FOR ENTIRE DAY AND ANY MISSES FROM YOUR SCHEDULED SHIFT
WHAT HAPPENS IF YOU CALL OUT?
|
DO YOU ALSO OWN WITH US? IF SO TOUR THEM AS AN OWNER.
WHAT SHOULD YOU BE ASKING EVERY CHECK IN REGARDLESS WHAT THEIR CATEGORY SAYS AND WHY?
|
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