| TOUR POLICIES | UNACCOUNTABLE ARRIVALS | BUSINESS RULES | SITE SOPS |
|---|---|---|---|
|
WHAT CATS CAN TOUR AS SND?
1, 4 & 6
(CLUBPASS, DISCO AND WYNDHAM OWNERS) |
DNG OWNER
PULL ICTS
|
FOR AN OWNER 1-NT STAY TO BE UNACCOUNTABLE THEY MUST CHECK IN AFTER WHAT TIME?
9PM
|
IF YOUR SHIFT IS 1PM. WHAT TIME IS CONSIDERED LATE?
1:01 PM
|
|
IF SCORE COMES BACK AS UD OR N/A, WHAT DO YOU DO?
TREAT AS A PC1
|
U-SCORE
SCORE SPOUSE OR PULL ICTS
|
A GUEST OR OWNER CAN BE RESCORED EVERY ______ DAYS.
120 DAYS
|
IF WANTING TO REQUEST VACATION OR A SPECIFIC SHIFT YOU MUST _______ IT _______ ________ PRIOR TO TIME OFF DATES.
EMAIL IT (LAUREN AND ALLIE)
2 WEEKS |
|
WHAT CAT CAN TOUR WITHOUT CO-OWNERS ON PROPERTY BEING PRESENT?
CAT 7 (RCI)
|
PC1 AND MAKES LESS THAN 75K
SCORE SPOUSE. IF THEY COME BACK A1, A OR B1 THEN NO INCOME.
|
FOR AN EMPLOYEE TO BE SCRUBBED THEY MUST BE VERIFIED IN _________.
WORKDAY
|
WHAT SHOULD NEVER BE DISCUSSED IN FRONT THE GUEST.
ROTATION (WHOS ON POINT)
|
|
IF TOURING ON DAY OF CHECK OUT AND FLYING. HOW MANY HOURS BETWEEN TOUR AND FLIGHT TIME?
5 HOURS
|
U-EXTENDED STAY
CHECK TO SEE IF TOURED. IF DIDNT RE-PITCH. IF DID, PULL ICTS
|
IF YOU CHECK IN AN ARRIVAL THAT HAS A PARTY WEEKEND SCHEDULED AT ANOTHER SITE, CAN IT BE SCRUBBED? IF SO, WHAT IS THE STIPULATION?
YES, ONLY IF ITS WITHIN 14 DAYS.
|
IF A PRE-ARRIVAL CLOCKS AFTER THE DESK OPENS IS IT A PARKING PASS?
NO. THIS WILL COUNT AS AN ARRIVAL IN ROTATION FOR WHOEVER IS ON POINT.
|
|
WHAT ARE THE 6 TOURABLE COUNTRIES?
-USA
-AUSTRALIA -CANADA -JAPAN -NEW ZEALAND -UNITED KINGDOM |
U-OTHER
DO A DISCOVERY TO MAKE SURE NOT AN EMP OR DNG OWNER. QUALIFY AND BOOK.
|
IF YOU CHECK IN AN ARRIVAL THAT HAS A CORPORATE MARKETING PACKAGE SCHEDULED AT ANOTHER SITE, CAN IT BE SCRUBBED? IF SO, WHAT IS THE STIPULATION?
NO. WILL REMAIN AN ACCOUNTABLE ARRIVAL.
(ONLY SCRUBBABLE IF AT SAME SITE) |
WHAT HAPPENS IF YOU CALL OUT?
WILL RECIEVE ALL PARKING PASSES FOR THE DAY AND MISSES FOR YOUR SCHEDULED SHIFT
|
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