| Identity theft/Fraud | Demos | Business confidentiality | Online services | Mix and match |
|---|---|---|---|---|
|
What is a referral to Identity Protection Services?
Steps to take when TP is calling to follow up on tax return filed and there are IPS code 1 and refund exam code 4 on their account.
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What is Profile.
This tab is located on the overview page and leads to the option to add an additional business number.
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What is legal name, and suffix if applicable, middle initial or name not required.
Components of the legal name that have to be provided for a sole proprietorship.
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What is ACE?
This internal tool allows AMS agents to block access to CRA online services.
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What is PDOC (Payroll Deductions Online Calculator)?
Used by employers to calculate federal, provincial (except Quebec), and territorial payroll deductions. It will confirm the deductions they include on their official statement of earnings.
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What are address, DD, email address, contact number, representatives, returns, slips, payment history, benefit application, recent logins and new credentials created in online services.
The details you have to verify on the account in case of identity theft.
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What is Transfer to Business Enquiries.
Steps to follow when the caller does not know their BN.
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What is advise the TP to paper file the return.
Steps to follow by e-services agents when an inactive master receives error 15 trying to netfile their first return.
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What is 2 weeks in 95% of the cases (electronic filing).
Processing time frame for a return filed through Simplefile.
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What is refer the TP to the MyTrueIdentoty.ca website or the TransUnion customer support line at 1-888-228-4939.
A TP has questions about my TrueIdentity credit protection services, we assist them by______ .
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What is B-RT-VR-02.
This is the screen ID in MBA where we can see a summary of a filed GST/HST return.
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What is WAC.
This code is needed when filing an information return.
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What is - CRA security code has expired. Check if TP can use DVS, if not issue a new security code.
What does it mean and steps to take when TP is getting ERR.004.
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What is ITE Support.
The support queue used by identity theft/fraud agents when they need assistance.
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What is Re-enabling online accounts and enquiries about revoked credentials. https://infozone.omega.dce-eir.net/english/r5011204/mnls/ndvdl/iag-gap/infosec/c4rnbl.asp
THG page to be used by Identity theft/fraud agents in case of ERR.021.
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What is replace the last 5 digits with NNNNN and search again.
Procedure to follow when a Netfile error code is 6 digits and does not return any results in SESE.
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What are Electronic Data Interchange (EDI), MBA and RAC.
These three methods of filing a GST/HST return do require an access code.
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What is transfer the call to the CVITP queue.
Steps to follow when you receive a call from a representative with the Community volunteer income tax program encountering issues with their software.
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What is BRO.
Service to be used by a TP who states they need help obtaining a business number online.
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