| Lets Make Words! | Always Be Closing | KPIs (Key Performance Indicators) | BIG 5 | How Much is worth???? |
|---|---|---|---|---|
|
What is NEVO
This customer looks to evolve from copper to fiber
|
What is Fear of loss( Jones effect), assumptive closing
Name 1 closing technique
|
What is 2.5
This is the 2014 TM target for Core 2 per TM per Day
|
What is 14.1
MAA ACD achieve ____ cancel rate in 2013
|
What is 2,000 Revenue Dollars
New 50mpbs FiOS Data
|
|
What is iONT
This represents stranded capital on a customer's home - reactivate me now!
|
What is Assumptive close
I can have the tech here on Monday between 1pm-5pm
|
What is 45%
Potomac's target for iONT reactivation
|
What is RCM
This focus drives higher point of sale revenue
|
What is 2,250 Revenue Dollars
New FiOS TV Ultimate HD
|
|
What is Orginal Due Date
ODD - Keeps us on time
|
What is Whats Next Website
What is the website given during each closing
|
What is TV cancel rate, % of contracts, % 50mbps or greater
These are the 3 KPIs outpreformed by the TMs in 2013
|
What is $152.66
MAA grew FiOS RCM to____in 2013
|
What is 1,500 Revenue Dollars
New TV Extreme HD
|
|
What is Self Install
A qualified customer is one whose home has a functional, but inactive Optical Network Terminal (ONT), which is the equipment placed at a customer’s home that connects fiber to that location.
|
What is Managing the Objection
When customer declines your offer, you are to always
|
What is 85%
Daily target for product TM headcount
|
What is 5%
2014 cancel rate goal
|
What is 2,500 Revenue Dollars
New 75mpbs Fios Data
|
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