| Resolution Codes | Shortcodes | Protocol | EDC Policies | Kings III |
|---|---|---|---|---|
|
What is TC
AT&T testing the phone
|
What is AM
Adding a comment
|
What is Call Mgmt
2 Dial-tone signals from an elevator
|
What is 10 minutes
How long is a break
|
What is Elevators, Pools and Help Phones
Types of phones we monitor
|
|
What is CM
Calling on No Voice Signals
|
What is AHN
Clearing out the Alarm notification
|
What is pull a manual to call mgmt
Received an ETA over an hour
|
What is business casual
Weekend dress code
|
What is 5
How many core values are there
|
|
What is VH
People talking who wont respond
|
What is AV
Viewing the Account
|
What is Create a maintenance issue for a Mismatch
Caller ID Not Found 999-999-9999
|
What is One Minute
Grace period for clocking in
|
What is Solo Protect
Our sister company
|
|
What is TS
Kings III tech on an upgrade
|
What is OH
Pause Alarm Handling
|
What is suspend 10 mins for a callback
Answering service is the 1st on the call list
|
What is minimize all other windows
While on a call you must do this
|
Who are Dennis and Norm
CEO & COO name
|
|
What is DE
Dispatching an Ambulance and the Fire Dept
|
What is AHO
Clearing out "The Hand" notification (on test)
|
What is remain on the line & escalate / verify age
Unattended child at a pool
|
What is go on 'Break' in Aeonix
How to avoid a missed call while in the Restroom
|
What is 1989
Year we were founded
|
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