Loss Prevention Zones Standards + Best Practices Services, Impact, Etc. Bonus!
100
What is this year's shrink result?
.68%
100
Who is the flex?
This individual is a strong partner to the MOD who anticipates the shifts in traffic and service priorities.
100
What should be the cashier to customer ratio?
3:1
100
What is the customer portal?
A tool to access customer data such as name, address, transaction history, etc.
100
What is Anthropologie's mission?
To provide the unimagined experience.
200
What is the Electronic Activation System?
Also referred to as EAS, this detects
200
What is the cash wrap?
The final impression of her store experience: a place where we can continue to connect, build sales and leave a lasting impression.
200
What is providing your name?
This should always be provided to the customer in return for hers.
200
What is product knowledge/productive-related interaction?
When she receives THIS, she is 4.5x more likely to purchase.
200
What is the one thing you do not do when an accident occurs in the store with a customer?
Do not apologize.
300
What is romancing?
A process when we discretely check for concealed or layered merchandise to ensure that all items are accounted for, outfitting them on the hooks and stools.
300
Who is the fitting room lead?
This individual proactively communicates with the MOD about the manpower and product/operational support needed to maintain the customer experience.
300
What is the restock scheduling standard?
2 manpower hours per $5000 in volume.
300
What is restock?
If this process is inconsistent, we will see inconsistency in sales.
300
What is the phone etiquette standard?
Within three rings.
400
What is ASPECT?
DAILY DOUBLE! This detects different levels of fraud internally AKA "Big Brother"
400
What are all zones?
This zone is mindful of LP controls and meeting proper protocol.
400
What is recovery?
This initiation is made in each zone once an hour for 5 minutes to ensure all operating standards are maintained.
400
What is a price adjustment?
A customer is granted this process once when she brings in her original sales receipt within 14 days of the original purchase.
400
.78%
What is next year's shrink goal?
500
What do you do when a customer has a no-receipt return?
If all resources have been exhausted through the portal, searches, email and look-up, call a manager.
500
Who is the MOD?
The ultimate host that is responsive to business with a strong store presence, delivers feedback and holds all zones to their roles and accountabilities.
500
What is the sizing and style count guide?
This guide greatly affects the outcome of merchandising presentations and protects the special and limited feeling of our product.
500
What is the designer discount/House + Home Trade Program?
A company-wide program that is offered to these professionals through home office approval.
500
(Good morning, good afternoon, good evening) Anthropologie Highland Park. This is (name) How may I help you?
Write down and/or say the standard phone greeting.






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