| Loss Prevention | Zones | Standards + Best Practices | Services, Impact, Etc. | Bonus! |
|---|---|---|---|---|
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What is this year's shrink result?
.68%
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Who is the flex?
This individual is a strong partner to the MOD who anticipates the shifts in traffic and service priorities.
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What should be the cashier to customer ratio?
3:1
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What is the customer portal?
A tool to access customer data such as name, address, transaction history, etc.
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What is Anthropologie's mission?
To provide the unimagined experience.
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What is the Electronic Activation System?
Also referred to as EAS, this detects
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What is the cash wrap?
The final impression of her store experience: a place where we can continue to connect, build sales and leave a lasting impression.
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What is providing your name?
This should always be provided to the customer in return for hers.
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What is product knowledge/productive-related interaction?
When she receives THIS, she is 4.5x more likely to purchase.
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What is the one thing you do not do when an accident occurs in the store with a customer?
Do not apologize.
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What is romancing?
A process when we discretely check for concealed or layered merchandise to ensure that all items are accounted for, outfitting them on the hooks and stools.
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Who is the fitting room lead?
This individual proactively communicates with the MOD about the manpower and product/operational support needed to maintain the customer experience.
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What is the restock scheduling standard?
2 manpower hours per $5000 in volume.
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What is restock?
If this process is inconsistent, we will see inconsistency in sales.
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What is the phone etiquette standard?
Within three rings.
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What is ASPECT?
DAILY DOUBLE! This detects different levels of fraud internally AKA "Big Brother"
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What are all zones?
This zone is mindful of LP controls and meeting proper protocol.
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What is recovery?
This initiation is made in each zone once an hour for 5 minutes to ensure all operating standards are maintained.
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What is a price adjustment?
A customer is granted this process once when she brings in her original sales receipt within 14 days of the original purchase.
|
.78%
What is next year's shrink goal?
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What do you do when a customer has a no-receipt return?
If all resources have been exhausted through the portal, searches, email and look-up, call a manager.
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Who is the MOD?
The ultimate host that is responsive to business with a strong store presence, delivers feedback and holds all zones to their roles and accountabilities.
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What is the sizing and style count guide?
This guide greatly affects the outcome of merchandising presentations and protects the special and limited feeling of our product.
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What is the designer discount/House + Home Trade Program?
A company-wide program that is offered to these professionals through home office approval.
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(Good morning, good afternoon, good evening) Anthropologie Highland Park. This is (name) How may I help you?
Write down and/or say the standard phone greeting.
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