| Network above all | Quality over quantity | Take the stairs | Take it to the house | Gymnastics | 
|---|---|---|---|---|
| 
					  Verizon Home Internet					 
					 What does the acronym VHI stand for? | 
					  Rev PAs PullThru VMP StepUp 
					 A quality upgrade occurs when you upgrade a line and at least one of these components are added.... | 
					  What is a Step Up					 
					 Moving a plan and the price of it up to the next tier is known as? | 
					  Fios					 
					 What service does Verizon offer for your home? | 
					  BioMetrics					 
					 What does the store use as a measuring stick with how well they are doing compared to the rest of the country? | 
| 
					  What is VHI					 
					 What product does Verizon Wireless offer for unlimited home use of internet? | 
					  120%					 
					 How much in accessory dollars do you want to average above? | 
					  False					 
					 Upgrading multiple plans on the same account up to the next tier will count as individual step ups.... | 
					  Put in a referral for Fios 					 
					 If a address does not qualify for LTE home, what should you do? | 
					  It’s no longer counted in					 
					 Where does Fios count on the BioMetrics board? | 
| 
					  Address					 
					 What should you be checking on every account you access? | 
					  55%					 
					 How much in VMP% do you want to at or above? | 
					  $40					 
					 How much does a premium upgrade count towards sales dollars in your commission? | 
					  $200					 
					 How much does a triple play count in your commission sales bucket?  | 
					  8/10					 
					 How many metrics on the BioMetrics do we want green as our standard for our stores? | 
| 
					  Up to 20 devices, speed will vary					 
					 How many devices can be paired to the router? | 
					  At least 3					 
					 For the best quality and to make sure you are balancing your contribution score, how many metrics do you want to touch on any given upgrade? | 
					  Premium					 
					 It is always better to lead with these type of plans then move down if needed... | 
					  Call or text Alex the info so he can close it down  Alex Travis Fios Rep 301 275 3276 
					 After submitting an referral for Fios, what should you do next? | 
					  RIS					 
					 Asking the customer  “did I provide you with a 5 star experience today?”, would fall under which metric on Bio? | 
| 
					  $25					 
					 How much is the service with the current promotion and Autopay attached to the account? | 
					  $225					 
					 A quality upgrade on a premium plan with pull thru iPad, $300 in accessory rev, and add a line esim on play more would net you how much in sales dollars?  | 
					  $100					 
					 Two upgrades on Get More Unlimited and one on Start Unlimited pays you how much in to your commission bucket? | 
					  Discounts and one app to check both accounts					 
					 What other benefits do the customer receive for having Fios and Wireless? | 
					  PAs and Upgrades					 
					 Which metrics on Bio do we share as a team between both stores? |