Network above all Quality over quantity Take the stairs Take it to the house Gymnastics
100
Verizon Home Internet
What does the acronym VHI stand for?
100
Rev
PAs
PullThru
VMP
StepUp
A quality upgrade occurs when you upgrade a line and at least one of these components are added....
100
What is a Step Up
Moving a plan and the price of it up to the next tier is known as?
100
Fios
What service does Verizon offer for your home?
100
BioMetrics
What does the store use as a measuring stick with how well they are doing compared to the rest of the country?
200
What is VHI
What product does Verizon Wireless offer for unlimited home use of internet?
200
120%
How much in accessory dollars do you want to average above?
200
False
Upgrading multiple plans on the same account up to the next tier will count as individual step ups....
200
Put in a referral for Fios
If a address does not qualify for LTE home, what should you do?
200
It’s no longer counted in
Where does Fios count on the BioMetrics board?
300
Address
What should you be checking on every account you access?
300
55%
How much in VMP% do you want to at or above?
300
$40
How much does a premium upgrade count towards sales dollars in your commission?
300
$200
How much does a triple play count in your commission sales bucket?
300
8/10
How many metrics on the BioMetrics do we want green as our standard for our stores?
400
Up to 20 devices, speed will vary
How many devices can be paired to the router?
400
At least 3
For the best quality and to make sure you are balancing your contribution score, how many metrics do you want to touch on any given upgrade?
400
Premium
It is always better to lead with these type of plans then move down if needed...
400
Call or text Alex the info so he can close it down

Alex Travis
Fios Rep
301 275 3276
After submitting an referral for Fios, what should you do next?
400
RIS
Asking the customer “did I provide you with a 5 star experience today?”, would fall under which metric on Bio?
500
$25
How much is the service with the current promotion and Autopay attached to the account?
500
$225
A quality upgrade on a premium plan with pull thru iPad, $300 in accessory rev, and add a line esim on play more would net you how much in sales dollars?
500
$100
Two upgrades on Get More Unlimited and one on Start Unlimited pays you how much in to your commission bucket?
500
Discounts and one app to check both accounts
What other benefits do the customer receive for having Fios and Wireless?
500
PAs and Upgrades
Which metrics on Bio do we share as a team between both stores?






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