Product # Definitions People Systems DDF
100
What is product 10?
Autopay II
100
What is ADP?
Automatic Data Processing
100
Who is Jeff Laufenberg?
Sr. Dir Collections, Field Supp SS AR Selection
100
What is eACCESS/Clarify?
CRM tool used by Major Accounts to track internal case notes from our clients
100
What is an R03 - No Account/Unable to locate account?
Account structure is valid and passes editing process, but does not correspond to individual or is not an open account (this can also be because the account type is wrong)
200
What is product 8I?
Workforcenow Comp Service
200
What is COBRA?
Consolidated Omnibus Budget Reconciliation Act
200
Who is John Panno?
VP Order to Cash Ops, Field Supp SS OTC Operations
200
What is Oracle?
Enables the entry of Sales Orders, interfaces with Autopay, RUN, TLM Web, billing programs, and produces billing, invoicing, and AR
200
What is an R08 - Payment Stopped?
Receiver of a recurring debit transaction has stopped payment on a specific ACH debit
300
What is product 8G?
ADP HR/Benefits Solution
300
What is FSA?
Flexible Spending Accounts
300
Who is Janet Irvine?
Regional Controller III, A/R Collections-MA
300
What is the Collector's Work Queue?
Home of all work activities for a collector
300
What is df24?
This screen in TOPS will show you all items that have been collected
400
What is product 66?
ADP's 401K Service
400
What is a PE code?
A 3 character identifier of an organization
400
Who is Angela Channel?
Director-Payment Operations, ACE Cash Posting
400
What is Rightfax?
A network faxsoftware application that runs on a Windows platform, allows you to send and receive faxes to your desktop PC
400
What is Shift+F4?
This function will give you a description of the exception
500
What is product 8F?
Workforcenow Comp Benefit
500
What is COS?
Comprehensive Outsourcing Service
500
Who is Alan Sheiness?
Corporate Controller, Executive Finance
500
What is ESOM?
A system that allows you to enter new sales orders, make changes to existing PE code, and access to product entity code level data
500
What is B005?
Bank Information Screen in TOPS






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