| Authentication | TSYS Codes | Blocks | Random | True and False |
|---|---|---|---|---|
|
for example Cvv2
What is a low risk B Question?
|
What is IAED
Where do you look to see if a text went out?
|
CW03, for 3 days
When a cx confirmed a transaction legitimate what card watch do you update with?
|
what is place a CW35, thank him/her for calling advise to cut up cc, leave pega note
A security guard found a cc when patrolling the mall. How do you assist?
|
False
Cw15, CW01, CW03-declined is considered HIGH RISK?
|
|
What is Who is joint on that account? and get the full name
You ask "Please tell me one (other) account you have with TD." and they say checking, what is next?
|
What is WCRC
Where do you check if a letter was sent?
|
CW06
Mrs. Smith is reporting fraud on her cc. What card watch do you update with?
|
What is check wfrd POS mode advise to use chip and pin
Cx is at a merchant, swipe transaction declined no block. what can we do?
|
True
In order for a cx to start a dispute claim for cc the transaction in question needs to be posted?
|
|
What is 2 high risk A's, one high risk B
How do you authenticate a CW15
|
What is the block and when it was placed
MPTI tells us what?
|
Not for Fraud transfer to Credit Card Department
What is CW30?
|
What is ask for first and last name, get full card number, authenticate.
John Smith 1111
Jane Smith 2222 A call came in from Adeptra, saying "John Smith with card ending in 2222 verified. Jane smith comes on the line. What do you do? |
False
You need to update with card watch CW06 on every single fraud call?
|
|
What is refer to branch with ID, leave an A01 with enrollment
A customer is registerd for voice print but comes up red, what do you do?
|
What is to see if we should HR authenticate
Why must you check WFRD before authenticating?
|
CW35
Mr. Brown called in and reported that he misplaced cc. He will call back and let us know if he has located it. What card watch would you use?
|
What is account takeover procedure
Cx is calling in, confirmed phone# and address has been changed an hour ago and wasn't them. what do you do?
|
False
You can ask for cvv2 on access card when enrolling the cx in VP?
|
|
What is getting their full name and last 4 digits
A call comes in from Adeptra and whispers "customer did not authenticate" how do you proceed?
|
What is FFR, 01, cu
Cx called in, purse was snatched and confirmed online transaction as fraud, how do you mark it?
|
CW10 max 60 days
Manually applied; approves transactions; customer travelling. What card watch do you update with?
|
Place a cw06/ do a L/S, Request a new Plastic to a foreign address (ask additional HR A).
Cx is travelling with one card in Spain//card compromised, cx is not coming back for 4 months. what do you do?
|
False
A pay check is an acceptable answer for a recent deposit in the last 31 days?
|
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