| Levels Of Security | Shorty | What Is The Reference | Nitty Gitty |
|---|---|---|---|
|
What is enhanced caller verification
I need to change my last name. I have a PIN but I don't remember it so I couldn't use it when I called you.
|
What is individual tax return?
T1
|
What is verbal authorization request?
My son is here to help me talk about my taxes. I hope your ok with that.
|
Who are Tony & Aamirah?
They love coke.
|
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What is simplified caller verification?
Yeah, I need a T7DR so I can take care of that balance you say is on the file.
|
What is a representative?
REP
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What is the caller did not use their PIN- there is a data breach bulletin?
TP did not use pin and there is indication of a data breach.
|
Who are Colleen & Skye?
They share the same birthday which is March 22nd
|
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What is enhanced caller verification?
I have so many credentials to log into My account and I would like you to remove the extra ones so I only have one.
|
What is a personal identification number?
PIN
|
What is authorized representative not yet showing on account?
I sent in the documents to be an authorized person on my clients account but I am not seeing it being granted. What are you people doing.
|
Who is Dilraj?
This learner had fruits this morning. So strange for them as they never eat when there is daylight
|
|
What is simplified caller verification?
So someone by the name of JIM called and told me that I need to make payment arrangements. He said that he is from the collections department. Can you tell me if this is true, that he is from collections.
|
What is a tax center?
TC
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What is levels of authorization for a representative over the phone?
I am a level 2 representative can I need to know what I can and cannot do.
|
Who is Guneet?
They don't listen to music, but they love Netflix.
|
|
What is regular caller verification?
I need to update my marital status, last name, I need to have all my 2022 T4 slips sent to my address and I also need to confirm my banking details on file.
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What is Non refundable tax credits?
NRTC
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What is operator assisted relay service?
Hello, I am an operator for assisted rely. I want to know what my account balance is.
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Who is Axel?
This is the name of the little pup she has. This pup has great connections with the facilitators.
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