| Product Knowledge | Health and Safety | Sales Floor | Operations | Cash Handling |
|---|---|---|---|---|
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How is Matcha made?
Hand ground at a slow and steady pace.
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What cleaning procedure requires PPE and why?
Suma Soak. Because it extremely corrosive.
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What is the best way to demo hard goods to a customer?
Put it in their hands
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What is the new standard for skirt length?
$20 bill above the knee.
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When the change back is .33 cents do you round to .35 or .30?
.35
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Asides from Chamomile, what ingredient in Mother's Little Helper helps with sleep?
Valerian Root
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True or false:
Hand washing must occur after loading the dishwasher but before making drinks.
True.
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After giving a customer a sample, what two questions should be asked?
-Have you been before?
- how do you steep at home? |
You have just filled a tin off wall with a bag from underneath. What is your next step?
Check for an addict all bag in the back room
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Can the free coloured tin promo be combined with frequent steeper reward redemption?
NO
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What ingredients/ tea types are metabolism boosting? (AKA makes you feel full)
Puerh, Oolong, eluethero root
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You find a string in the tea. What do you do?
Fill out the QC complaint form with pictures of the string and keep selling the tea.
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How do you transition a drink order into something more?
Get their drink started, and ask how they prepare their tea at home, demo relaxant product. Make sure to put the hard goods in their hands.
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What should you do with an empty in one of the merch units?
Fill it with the product that was there. If none is available, fill it with a similar product that is relevant to that section.
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Can employee and mall discoun be used on promo items?
NO
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What ingredients are very hydrating
Turmeric, cinnamon, rose, rooibos, Gogi and Acai berries
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A customer finds a dead bug in the tea. What do you do?
Fill out the QC complaint form with pictures of the dead bug, ask questions about the tea practices at home, and QC will advise which lot to discard.
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There is milk under the sink up front, on the back shelves and you just received 2 more boxes of milk. What do you do?
Fill the milk up front with the existing milk in the back and place new milk behind old milk.
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Tea guides are not required to verify night deposit. True or false?
FALSE
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What is type of glass is used in our Nordic mugs as well as our $1 Iced Tea bottles
Borosilicate Glass
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What cleaning products are diluted prior to use? (7)
Sanitizer, per diem, multipurpose degreaser, Suma rinse, cal, nofa, and shine.
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What are the subtypes of each tea group and how are they displayed?
Which teas are restocked on Wednesdays?
Straights on the top, organics in the middle, and the rest on the bottom.
Black. |
What is the limit on tapping a debit/credit card?
$100
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