By default, which of the following types of operating systems can automatically detect a
users location while the user is traveling in a bus?
A. Server
B. Desktop workstation
C. Virtual server
D. Mobile

When operating under optimal network conditions, which of the following has the HIGHEST
reliability?
A. Bluetooth
B. Wired
C. Cellular
D. WiFi

An employee, Joe, forgot his laptop at the airport. Joe is worried about unauthorized
access. Which of the following BEST protects against data theft in this instance?
A. Security software
B. Full disk encryption
C. Cable lock
D. Username and password
E. Patching the OS and third party software

Which of the following file formats contain other files within them? (Select TWO).
A. tiff
B. dmg
C. png
D. mp3
E. iso
F. flac

Which of the following will allow the easiest and fastest way to share a single file between
two modern smartphones without joining the same WiFi network?
A. Micro SD card
B. Bluetooth
C. USB connection
D. Infrared

A technician is typing the password to logon to a system. A user is standing in close
proximity to the technician and is able to see the password being typed. Which of the
following BEST describes this situation?
A. Dumpster diving
B. Shoulder surfing
C. Phishing
D. Social engineering

When setting up a new workstation, which of the following should be configured during the
initial OS setup wizard?
A. Additional software
B. Date and time settings
C. Peripheral devices
D. Security software

Which of the following printers requires a special type of paper in order to print?
A. Impact
B. Thermal
C. Inkjet
D. Laser

A user working on a laptop notices the mouse cursor frequently moves to random locations
in a document while typing. Which of the following should the user do FIRST to help
resolve this issue?
A. Ask tech support for help.
B. Reboot the laptop.
C. Turn off the touchpad.
D. Reconnect the mouse.

An employees new computer came with a free 30-day trial version of antivirus software.
The employees company provides enterprise antivirus software from a different vendor.
Which of the following should the employee do in order to use a full version of antivirus
software?
A. Enter the company product key for the antivirus software, enabling the full version.
B. Uninstall the current version antivirus software and install the company version.
C. Verify Internet connectivity and run online virus scanning software.
D. Update the trial antivirus software to the latest version.

Which of the following is the function of a CPU?
A. Encrypts data for remote transmission
B. Performs data computation
C. Supplies electricity to components
D. Provides storage location for files

When applying ergonomics to a workstation area, which of the following are the MOST
important to consider? (Select TWO).
A. Proper sitting position
B. Amount of time computer will be used
C. Clarity of the display
D. Proper keyboard and mouse height
E. Number of speakers in sound system
F. Brightness and contrast of the display

Which of the following is a common characteristic of open source software?
A. Update cycles are dictated by the manufacturer
B. Modifications to core functionalities are made by the manufacturer
C. Can only run on certain manufacturer processors
D. Can be fully modified by the user

A users laptop hard drive contains sensitive information. The user often plugs the laptop
into the corporate network. A sensitive file from the laptop has been found on another
users laptop. How could the user have prevented this breach?
A. Disable file and print sharing on the laptop.
B. Delete unused drives from network.
C. Remove shared keys from the key ring.
D. Set the read-only attribute on the files.

An employees new computer came with a free 30-day trial version of antivirus software.
The employees company provides enterprise antivirus software from a different vendor.
Which of the following should the employee do in order to use a full version of antivirus
software?
A. Enter the company product key for the antivirus software, enabling the full version.
B. Uninstall the current version antivirus software and install the company version.
C. Verify Internet connectivity and run online virus scanning software.
D. Update the trial antivirus software to the latest version.

A technician is setting up a computer that was shipped. After everything is plugged in, the
computer will not turn on. Which of the following should the technician do FIRST to identify
the issue?
A. Check for physical damage on the computer.
B. Search for a solution on the Internet.
C. Reference the manufacturer’s documentation.
D. Ensure the power supply is set at the correct voltage.

Which of the following allows for the FASTEST printer connections?
A. Bluetooth
B. USB
C. Parallel
D. Serial

A user, Ann, is experiencing slow browsing on a website she frequently visits that displays
constant pop-up ads. Which of the following is the MOST likely cause?
A. The browser is incompatible with the website
B. The workstation has been infected with malware
C. The website is not secured by SSL
D. The certificate of the website has expired

Which of the following is the BEST reason to backup data?
A. To ensure data encryption
B. To ensure data stability
C. To ensure data security
D. To ensure data availability

Which of the following can a user configure on an operating system so that an audible
sound is made when an error message is displayed?
A. Encryption
B. Hot keys
C. Accessibility options
D. Screen captures

A user installing a printer can connect it to which of the following ports? (Select FOUR).
A. PS/2
B. VGA
C. DVI
D. USB
E. FireWire
F. Serial
G. RJ-11
H. Parallel

A user has purchased some new software from a vendor and wants to install it on all of the
Windows computers in the house. Which of the following will help the user accomplish the
task and ensure compliance with the software vendor?
A. Copy and paste the program between computers.
B. Purchase a multi-user license.
C. Purchase a single-user license.
D. Use remote desktop to share the program between computers.

Which of the following components is required to send faxes via POTS?
A. NIC
B. Power supply
C. Modem
D. Wireless adapter

A users operating system is set to automatically update as updates are released.
However, last weeks updates failed to download. Which of the following should the user do
FIRST to install the updates?
A. Reference the OS manufacturer’s website.
B. Run a virus scan to remove viruses.
C. Reinstall the operating system.
D. Change the automatic update schedule.
E. Manually download the updates.

A user is setting up an older wireless access point that has only WEP for encryption. Which
of the following additional steps will help to secure the network? (Select TWO).
A. Disable SSID broadcast.
B. Refresh the MAC address.
C. Filter the MAC address.
D. Refresh the IP address.
E. Use CAT6 cables.